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Lulama T

1 reviews | Active since Oct 2018

22 Nov 2021, 14:12

Betway poor service

I have always preffered Betway amongst all of these bet apps but lately I have experienced the worst service ever! I make deposits with 3 of my debit cards and my spouses 1 card bt now I cant even withdraw coz I was required to send through numerous fica docs which I did and they say they verify within 48 hours but its been way long. Im not asked questions when I deposit but my withdrawing is an issue Im dissappointed honestly if they want 2 close my account they could just process my withdrawal and cut ties. They know my main account which I have always made withdrawals through but now its as if Im a stranger to them.

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Replies (2)
Betway - South Africa
Betway - South Africa's reply22 Nov 2021, 15:29
Official
Hi Lulama,
 
Thank you for your review and for your patience in awaiting a follow up from us. 
 
A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review. 
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. 
 
Regards, 
Betway Team 

Betway - South Africa
Betway - South Africa's reply26 Nov 2021, 09:05
Official
Hi Lulama,
 
Thank you for providing us with the required feedback from your inbox, we are pleased to note that this matter has been dealt with and resolved via this communication. 
 
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required. 
 
Regards, 
Betway Team