Betway poor customer service and delay tactics with peoples deposits

I made a deposit into my account on Betway on the 16 October 2020, the amount is still not reflecting on my account. All the communication with the consultants on Chat ends up with the same answers and I have concluded that I may be talking to programmed robots. The following is what the consultants general questions and answers. 1. They requested proof of payment from the bank which I did sent to their emails (*** and ***). 2. what follows is the question about which email did I sent from ( of which I provided) 3. Then they will ask you to sent a proof on the Chat (please note that their App on the phone does not take any attachments, even though it is catered for). 4. If you manage to send a proof on the Chat (only possible from the website not on the App) then they will tell you that the matter is escalated to the banking department. I requested to speak to the banking department to find out where the problem with no success.

The other forms of communications like emails are useless, you only receive an Auto reply. The Chats are immediately erased after the discussion, and the customer cannot access or use as a reference. Every time you start a chat for a follow up, you have to start from the beginning again with a different consultant.