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Ntuthuko M

1 reviews | Active since Apr 2021

26 Apr 2021, 06:42

Betway Poor Customer Service

Hi, Once again I'm recieving poor service from Betway. I am waiting for 4 days now for my FNB e wallet Withdrawal which is said to be within 24hours. On the the App you required to upload an ID copy, which I did. Then when I called to find out what was the hold up during the weekend, again I was told to submit my ID Copy, and I was promised that it will be paid out same day. Today its Monday Morning, Nothing Still.

Poor Service.

Be careful out the Peeps.

Regards,

0
Replies (3)
Betway - South Africa
Betway - South Africa's reply26 Apr 2021, 08:04
Official
 Hi  Ntuthuko, Thank you for your review and for your patience in awaiting a follow up from us.  A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review.  We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.  Regards, Betway Team 

NM
Ntuthuko M's update26 Apr 2021, 18:47
Reviewer Update
Hi

Issue was resolved Speedily and with zero hassles.

Thank you.

Regards,
Betway - South Africa
Betway - South Africa's reply10 Feb 2022, 15:01
Official
Hi Ntuthuko, Thank you for providing us with the required feedback, we are pleased to note that this matter has been dealt with and resolved via this communication. 
  At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards, 

Betway Team