Betway poor communication and unskilled premium staff members

The most bad experience I dnt know if its a inside job but my Betway account has been hicked and reported it immediately no one has got my Betway details while I was playing someone withdraw r1700 out of my Betway account I reported it immediately they revised it and my account has been put under review 22 may they let me know it's under review and pass over to ther premium team it's been over 48 hours tried to email them phone and live chat everytime they get back to me its either kicked out of the live chat been put long on hold when I call them when a agent picks up they tell me they can't help me my account is hand over to the premium team wen the premium team contact me I'm in my work and if I do get the call in time they been giving me instructions wat I Mus do and it's not working my account has been inactive since 22 may they are not helping very poor communication gumble website I even write on the live chats wen they need to call me because I'm also working can't pick up my phone during working hours but they constantly contact me wen I'm not available I'm really upset with this people after I missed the call they send me a sms to call them wen I call I'm like in the queue for 15 to 20 Min and wen a agent is available they let me know they can't help the premium is taking care of this case and then I let them know what time to contact me and the call I get again wen I'm busy working this people has been pushing me around like crazy