Betway only telling me that my account was compromised and no investigation done , told to contact standardbank and standardbank refer me to flash with no help

I am extremely disappointed with my recent experience. I won R4,672 on Sunday, and while I was still logged into my account, approximately R4,250 of my winnings was withdrawn through Standard Bank Send Money vouchers that I did not request or authorize.

When I noticed the funds were missing, I immediately checked my transaction history and tried to find out what had happened. I contacted customer support, but I was referred to Standard Bank. Standard Bank then referred me back, and I was left trying to determine who could assist with investigating the matter.

My main concern is that unauthorized voucher withdrawals were processed from my account, yet I have struggled to get a clear explanation or a thorough investigation. As a customer, I expected stronger account security and more assistance when reporting a potential account compromise.

I have requested a full investigation into the withdrawals and hope this matter will be resolved as soon as possible. Based on my experience so far, I am disappointed with the level of support and the lack of accountability regarding my missing winnings.