ND
Natalie D
1 reviews | Active since Nov 2025
18 May 2026, 21:12
Betway only provide POOR customer service support and a PATHETIC EXPERIENCE & SERVICE !!! DON'T BET YOUR TIME ON BETWAY
Customer service and support means less than ZERO to Betway.
Helpful (0)
Replies (2)0
Replies (2)
Betway - South Africa's replyOfficial
19 May 2026, 08:15Hi Natalie,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply19 May 2026, 08:15
Official
Hi Natalie,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's replyOfficial
19 May 2026, 09:57Hi Natalie,
Thank you for your patience in awaiting a follow-up from us.
Your case has been escalated through to our payments team for actioning and feedback. Your request was refunded by the bank (Nedbank). Kindly allow the team time to investigate, which we should get a turn around time of 24 to 48 hours.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply19 May 2026, 09:57
Official
Hi Natalie,
Thank you for your patience in awaiting a follow-up from us.
Your case has been escalated through to our payments team for actioning and feedback. Your request was refunded by the bank (Nedbank). Kindly allow the team time to investigate, which we should get a turn around time of 24 to 48 hours.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team