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Hermann F

1 reviews | Active since Jun 2019

08 Oct 2021, 08:02

Betway not sorting out my deposit

I made a deposit into my Betway account on the 4th of October and it still hasn't reflected I've been trying to contact betway through phoning, whatsapp and email. PATHETIC SERVICE!!!! I seriously just need feedback. They money went off my account but not getting any help.

0
Replies (6)
Betway - South Africa
Betway - South Africa's reply08 Oct 2021, 08:39
Official
Hi Hermann,
 
Thank you for your review. 
 
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you. 
 
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 7 days of this notice, we will deem this matter resolved. 
 
Regards, 
Betway Team 

HF
Hermann F's update08 Oct 2021, 15:40
Reviewer Update
Still not getting the assistance I need. Easy to take the money, more difficult to sort it out.
Betway - South Africa
Betway - South Africa's reply08 Oct 2021, 15:49
Official
 
Hi Hermann,
 
We have sent you the information required via Inbox, in order to assist with the tracing of the deposit. Please send this on to us in order to ensure a speedy resolution of this matter for you.

Please note that in the aim to speed up the resolution of complaints via this platform, should no further follow-up or information be received within 7 days of this notice, we will deem this matter resolved. 
 
Regards, 
Betway Team 
HF
Hermann F's update08 Oct 2021, 16:54
Reviewer Update
Its amazing how you guys can have time to reply on Hello peter but not sort it out on email. Yes, you sent me a mail requesting proof of payment but I did a credit card transaction on the website. I have sent you 4 mails just today and no reply. Just help me out? I sent a screenshot proving you deducting it from my account. Just give me the game play. Should I post the emails on here as well???
HF
Hermann F's update08 Oct 2021, 17:05
Reviewer Update
Please ignore, I see you guys sent a mail I missed. Thanks
Betway - South Africa
Betway - South Africa's reply11 Oct 2021, 10:03
Official
Hi Hermann,

Apologies for the delayed reply. 

Thank you for providing us with the required feedback from your inbox, we are pleased to note that this matter has been dealt with and resolved via this communication. 
 
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required. 
 
Regards, 
Betway Team