KT
Kabelo T
1 reviews | Active since May 2020
30 Jun 2021, 16:23
Betway not settling bets.
I have a winning ticket , games were done playing at 11am. I waited for at least 2 hours for my cash wallet to be credited , nothing. I call them and they tell me they have to escalate the matter. After all that , 3 hours later I'm not sorted. They are giving me the run around about one game and the game is finished and the results are on every soccer site. Meaning today I can't bet and I can't even withdraw my winnings.
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Replies (1)
Betway - South Africa's replyOfficial
30 Jun 2021, 17:06Hi Kabelo,
Thank you for the review.
We apologize for inconvenience and frustration caused.
Bet ID: *** is resulted with the respective payout credited into your Betway Account. As mentioned, bet slips/events can only be resulted once official match results are announced by match/league officials and communicate through to our betting service provided. This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
Regards, Betway Team
Thank you for the review.
We apologize for inconvenience and frustration caused.
Bet ID: *** is resulted with the respective payout credited into your Betway Account. As mentioned, bet slips/events can only be resulted once official match results are announced by match/league officials and communicate through to our betting service provided. This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
Regards, Betway Team
Betway - South Africa's reply30 Jun 2021, 17:06
Official
Hi Kabelo,
Thank you for the review.
We apologize for inconvenience and frustration caused.
Bet ID: *** is resulted with the respective payout credited into your Betway Account. As mentioned, bet slips/events can only be resulted once official match results are announced by match/league officials and communicate through to our betting service provided. This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
Regards, Betway Team
Thank you for the review.
We apologize for inconvenience and frustration caused.
Bet ID: *** is resulted with the respective payout credited into your Betway Account. As mentioned, bet slips/events can only be resulted once official match results are announced by match/league officials and communicate through to our betting service provided. This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
Regards, Betway Team