SM
Sibusiso M
1 reviews | Active since Nov 2010
18 Jun 2024, 14:22
Betway not paying withdrawal
I am having a terrible experince with Betway and the challenge is that I am not getting straight answers. I made a withdrawal of R590 000 on 15 June 2024 23:06.
Normally when I make withdrawals of less tha R30k I get my payment in my account the next day. When it took over a day I figured its because its over R500K
Its almost 72 hours.
The biggest concern is that the agents seem to tell me a different story.
The first one said the bank rejected the payment - I called my banker and he informed me there is no such.
Then the second one said my payment has just been approved.
How do move from bank rejected your payment to its just been approved.
From what I see most people who win big amount they never receive their funds.
Helpful (0)
Replies (7)0
Replies (7)
Betway - South Africa's replyOfficial
18 Jun 2024, 14:29Hi Sibusiso,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply18 Jun 2024, 14:29
Official
Hi Sibusiso,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
18 Jun 2024, 14:42Hi Sibusiso,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply18 Jun 2024, 14:42
Official
Hi Sibusiso,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
SM
Sibusiso M's updateReviewer Update
19 Jun 2024, 12:24Hi Betway
Would you please update me? The situation is still not resolved.
Would you please update me? The situation is still not resolved.
SM
Sibusiso M's update19 Jun 2024, 12:24
Reviewer Update
Hi Betway
Would you please update me? The situation is still not resolved.
Would you please update me? The situation is still not resolved.
SM
Sibusiso M's updateReviewer Update
19 Jun 2024, 16:23Wow Betway is such a interesting company.
Yesterday after I logged a complaint, I was called and someone told me how he is personally looking at this case, he said he will push have the payment done by 17:00 yesterday and if not received he will give me call.
Untill now no one has contacted me.
I did contact them though twice today.
In the morning I was assured the paymet will happen during the course of the day.
In the afternoon when payment didnt happen I reached out again and what happened was just funny.
The agent told me they cant pay my account because the bank refuses, I must call the bank so that they increase my limt to receive such funds This was the exact message "withdrawal is halted by the banks saying your account limit has exceed, please check with your bank what is the maximum amount that can be deposited to the account."Talk about being ridiculous. When I told the agent I have received bigger payments than this before, he then changed his story.
This was the next story "Okay thanks for holding I traced the withdrawal, So the withdrawal is being reprocessed because when the request of the withdrawal was done on the 15/06/2024 that was on Saturday over the weekend then the withdrawal transitioned into an approval state on the 17/06/2024 unfortunately this was on the public holiday, being that its a public holiday withdrawal limits is R250 000. Unfortunately the withdrawal failed to complete at that time. So we need to flag this withdrawal specifically for the account to payments department. Apologies for the confusion and delay. Your withdrawal will be paid out in due time. we need to recalibrate the request you made for the withdrawal."
Everytime you call they have different story,
Something very fishy is going on there, I also noticed the people who giving Betway good ratings on hellopeter never have information, its alwys vague. Which is suspect, who just gives a good review if they wont tell you how exactly they have benefited.
Yesterday after I logged a complaint, I was called and someone told me how he is personally looking at this case, he said he will push have the payment done by 17:00 yesterday and if not received he will give me call.
Untill now no one has contacted me.
I did contact them though twice today.
In the morning I was assured the paymet will happen during the course of the day.
In the afternoon when payment didnt happen I reached out again and what happened was just funny.
The agent told me they cant pay my account because the bank refuses, I must call the bank so that they increase my limt to receive such funds This was the exact message "withdrawal is halted by the banks saying your account limit has exceed, please check with your bank what is the maximum amount that can be deposited to the account."Talk about being ridiculous. When I told the agent I have received bigger payments than this before, he then changed his story.
This was the next story "Okay thanks for holding I traced the withdrawal, So the withdrawal is being reprocessed because when the request of the withdrawal was done on the 15/06/2024 that was on Saturday over the weekend then the withdrawal transitioned into an approval state on the 17/06/2024 unfortunately this was on the public holiday, being that its a public holiday withdrawal limits is R250 000. Unfortunately the withdrawal failed to complete at that time. So we need to flag this withdrawal specifically for the account to payments department. Apologies for the confusion and delay. Your withdrawal will be paid out in due time. we need to recalibrate the request you made for the withdrawal."
Everytime you call they have different story,
Something very fishy is going on there, I also noticed the people who giving Betway good ratings on hellopeter never have information, its alwys vague. Which is suspect, who just gives a good review if they wont tell you how exactly they have benefited.
SM
Sibusiso M's update19 Jun 2024, 16:23
Reviewer Update
Wow Betway is such a interesting company.
Yesterday after I logged a complaint, I was called and someone told me how he is personally looking at this case, he said he will push have the payment done by 17:00 yesterday and if not received he will give me call.
Untill now no one has contacted me.
I did contact them though twice today.
In the morning I was assured the paymet will happen during the course of the day.
In the afternoon when payment didnt happen I reached out again and what happened was just funny.
The agent told me they cant pay my account because the bank refuses, I must call the bank so that they increase my limt to receive such funds This was the exact message "withdrawal is halted by the banks saying your account limit has exceed, please check with your bank what is the maximum amount that can be deposited to the account."Talk about being ridiculous. When I told the agent I have received bigger payments than this before, he then changed his story.
This was the next story "Okay thanks for holding I traced the withdrawal, So the withdrawal is being reprocessed because when the request of the withdrawal was done on the 15/06/2024 that was on Saturday over the weekend then the withdrawal transitioned into an approval state on the 17/06/2024 unfortunately this was on the public holiday, being that its a public holiday withdrawal limits is R250 000. Unfortunately the withdrawal failed to complete at that time. So we need to flag this withdrawal specifically for the account to payments department. Apologies for the confusion and delay. Your withdrawal will be paid out in due time. we need to recalibrate the request you made for the withdrawal."
Everytime you call they have different story,
Something very fishy is going on there, I also noticed the people who giving Betway good ratings on hellopeter never have information, its alwys vague. Which is suspect, who just gives a good review if they wont tell you how exactly they have benefited.
Yesterday after I logged a complaint, I was called and someone told me how he is personally looking at this case, he said he will push have the payment done by 17:00 yesterday and if not received he will give me call.
Untill now no one has contacted me.
I did contact them though twice today.
In the morning I was assured the paymet will happen during the course of the day.
In the afternoon when payment didnt happen I reached out again and what happened was just funny.
The agent told me they cant pay my account because the bank refuses, I must call the bank so that they increase my limt to receive such funds This was the exact message "withdrawal is halted by the banks saying your account limit has exceed, please check with your bank what is the maximum amount that can be deposited to the account."Talk about being ridiculous. When I told the agent I have received bigger payments than this before, he then changed his story.
This was the next story "Okay thanks for holding I traced the withdrawal, So the withdrawal is being reprocessed because when the request of the withdrawal was done on the 15/06/2024 that was on Saturday over the weekend then the withdrawal transitioned into an approval state on the 17/06/2024 unfortunately this was on the public holiday, being that its a public holiday withdrawal limits is R250 000. Unfortunately the withdrawal failed to complete at that time. So we need to flag this withdrawal specifically for the account to payments department. Apologies for the confusion and delay. Your withdrawal will be paid out in due time. we need to recalibrate the request you made for the withdrawal."
Everytime you call they have different story,
Something very fishy is going on there, I also noticed the people who giving Betway good ratings on hellopeter never have information, its alwys vague. Which is suspect, who just gives a good review if they wont tell you how exactly they have benefited.
SM
Sibusiso M's updateReviewer Update
19 Jun 2024, 21:00Another agent, another reason lol
"Please be advised that we have been experiencing some technical maintenance which has effected the processing of our withdrawals. I do apologize that you have been waiting so long for your withdrawal but due to it being requested over a long weekend this has delayed the processing and at this current moment it has failed during processing due to a technical issue but there is no specific reason for this. This should be reprocessed and once completed it will be paid.
"Please be advised that we have been experiencing some technical maintenance which has effected the processing of our withdrawals. I do apologize that you have been waiting so long for your withdrawal but due to it being requested over a long weekend this has delayed the processing and at this current moment it has failed during processing due to a technical issue but there is no specific reason for this. This should be reprocessed and once completed it will be paid.
Once again we do apologize for the inconvenience and delay caused"
SM
Sibusiso M's update19 Jun 2024, 21:00
Reviewer Update
Another agent, another reason lol
"Please be advised that we have been experiencing some technical maintenance which has effected the processing of our withdrawals. I do apologize that you have been waiting so long for your withdrawal but due to it being requested over a long weekend this has delayed the processing and at this current moment it has failed during processing due to a technical issue but there is no specific reason for this. This should be reprocessed and once completed it will be paid.
"Please be advised that we have been experiencing some technical maintenance which has effected the processing of our withdrawals. I do apologize that you have been waiting so long for your withdrawal but due to it being requested over a long weekend this has delayed the processing and at this current moment it has failed during processing due to a technical issue but there is no specific reason for this. This should be reprocessed and once completed it will be paid.
Once again we do apologize for the inconvenience and delay caused"
Betway - South Africa's replyOfficial
20 Jun 2024, 09:42Hi Sibusiso,
We are pleased to note that this matter has been dealt with and resolved via this communication.
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
Regards,
Betway Team
Betway - South Africa's reply20 Jun 2024, 09:42
Official
Hi Sibusiso,
We are pleased to note that this matter has been dealt with and resolved via this communication.
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
Regards,
Betway Team
SM
Sibusiso M's updateReviewer Update
20 Jun 2024, 12:58Hi Betway Team
I would like to confirm that I did receive the funds as mentioned by yourselves above.
Thank you I appreciate it.
Sbu
I would like to confirm that I did receive the funds as mentioned by yourselves above.
Thank you I appreciate it.
Sbu
SM
Sibusiso M's update20 Jun 2024, 12:58
Reviewer Update
Hi Betway Team
I would like to confirm that I did receive the funds as mentioned by yourselves above.
Thank you I appreciate it.
Sbu
I would like to confirm that I did receive the funds as mentioned by yourselves above.
Thank you I appreciate it.
Sbu