Betway not paying out withdrawal!!

Absolutely frustrated to the max. It’s been two weeks since I’ve tried to withdraw from Betway, and each time is a different story. I’ve uploaded, ID front and back, Letter confirming bank account, (my ID and bank account are different surnames) so I’ve uploaded marriage certificate and ****en name ID as well, matching bank account. And the bank account statement showing the transactions to Betway keep coming back invalid. Every time I call the line, I’m told to wait 24 to 48 hours, after that period my funds are then transferred back into the Betway account, I have also emailed all the above fica docs to *** as was told to do so when I called the line, and not even a response to the email. I’ve made about 6-7 calls and explained the situation and I’m told it’s being escalated, still no resolution. I’m fed up with no communication from Betway and no one who can actually assist. It’s not rocket science I’ve supp**** all the required fica documents and still no response as to my withdrawal..