AB
Almar B

1 reviews | Active since Nov 2023

13 Mar 2025, 21:43

Betway not being Fair. Winning change 5-10%

Betway not being Fair. And winning change 5-10% Hi Everyone

Have been playing with Betway since last year. Have been playing Blackjack for 20years. But have never in my life expierenced un fairness like betway is doing with the live blackjack playing. Odds off winning on their blackjack is between 5-10% and were it should actually be 40-50%. Let me explain why. And is actually very cleverly done. First off all. How do you know that they are playing with 6 evenly card decks. No way to know. But let me get to the real reason. Yes. They shuffle the deck in front of you. But the thing come in when they cut the deck were to stop. A good blackjack player knows that odds for winning on low cards is 10% and winning on high cards is up to 60%. When the betway shuffler shuffles the cards. Watch him closely. He either bring 3 new card packs from outside or he only shuffle the cards that have been played. And puts them infront again. Meaning that when getting the cut card. Only low cards have been played. And just stops when high cards starts coming out. Making it almost impossible to win against the dealer.I played again on betway today and have emailed them also that will never play betway again. The dealer got 7 x Blackjacks against me in one card rack. And I received one blackjack in the same card rack. I tested even not pulling cards to get high cards coming to my side. Did not work also. Played one box and switch also to two boxes. Nothing worked. I win only 3 times out of 32 draws until cut card was reached. Played 2 x card racks. And both times the same. That is when I realised that the High cards only starts to appear just before cut card. That means that high cards are all behind the cut cards. I am a 80% math person and are excellent with numbers. I actually enjoy a challenge and thinking alot. But this was just beyond unreasonable and unfairness. I am not a bad loser. And learn out of my mistakes. Just to warn you. The odds off winning against betway is 5-10%. Please. Dont make the same mistake then me. To think that betway is fair.Think again if you want to play at betway. I mean. 7x Blackjacks for dealer. What is the odds of that?? Sorry about this message. But I dont want anyone else fall into betway trap. Last thing also. Betway have ghosts playing also. When they see you win. They let this persons join the table. And they pull cards when not needed to pull cards.Making sure that dealer wins. Please watch out. Even the dealer was smilling the whole time. Knowing whats going on. And enjoying to see that I loose 20-30times.

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Replies (4)
Betway - South Africa
Betway - South Africa's reply14 Mar 2025, 06:56
Official
Hi  Almar

Thank you for your review and for your patience in awaiting a follow-up from us. 

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. 
 
Regards, 
Betway Team 


AB
Almar B's update14 Mar 2025, 09:31
Reviewer Update
Hi Everyone

This is the response below you receive from Betway when you email their Customer support. And Have nothing to do with what happened. Please see below.
But what they don't mention also is that the history they talking about is only for 3days and when you start to ask to many questions and show proof. They delete the History.
I had a screen shot where I communicated with live support while playing. And showed them. Where live support rep**** that he could see that total was not adding winnings to my wallet. And will open a case to investigate. Even had case number.
They did the same below. And asked for screen shots. What I did. And on the History it shows correct betting and winnings. But it does not show your total in your wallet. The winnings was showing correct on the history. But not adding to the total in your wallet. You are so focused while playing live blackjack. That you don't realise that winnings sometimes does not get added to your wallet total. After I brought this to their attention. Totals was correct again. Because they knew that I picked up what was happening.
You can see that they cover themselves very well. They have full control of their system and live video support. We know it. Because they have to know what happens with every bet. Their response is just that they cannot pull the history. That only we can. And have to show them which bet is in query. That they know for fact we cannot proof without showing wallet total at same time. And betway knows this. They always reply will investigate the matter. That is to blindside the public and let them think that you are the guilty one and not them. Because they have covered themselves perfectly.
Please think twice to play at betway. That is just the live blackjack and not to mention their slot machines. They quickly go into maintenance when you start to win on the slots.
Can go on and on. But please. Don't make the same mistake as I did please.

Thank you everyone

Hi

Thank you for contacting Betway Support.

Please go into the game. There will be a clock icon on the top right. Please click on this to open your "Game History". You will be able to see all bets placed on this game as well as wins and losses here.
Please send me a screenshot of the first screen where is shows a list or all transactions. And a 2nd screenshot of the expanded view of the bet in question when you click on the particular transaction in the transaction list.


Please do not hesitate to contact us for any further assistance.

Regards,

AB
Almar B's update14 Mar 2025, 17:39
Reviewer Update
Hi Betway

Thank you for the call.
Will wait for response on your investigation as discussed

Regards
Betway - South Africa
Betway - South Africa's reply17 Mar 2025, 08:18
Official
Hi  Almar, 

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and assist regarding this matter.

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage. 

Regards, 
Betway Team