Betway no longer pay when you won

Betway when it comes to withdrawal nowadays it becoming nuisance. I have made a withdrawal last week Friday around 12AM. Sunday I have made enquiries that I haven't received absa cash send SMS only to be told about submitting documents which I did. I asked them to refund me so I can use another withdrawal method which I did. Yesterday I gave used fnb ewallet then I received an email that my withdrawal has been processed money will be in my account shortly. I'm still waiting for SMS from fnb which I lost hope whether the SMS will come through or not. Is not the first struggling to make withdrawal on the 30th of October I also made a R200 withdrawal which when I enquirie after 72 hours they told me my withdrawal was not processed. I should wait another 72hours for my withdrawal to be processed u asked them to refund that R200 in to my betway account.is easy to load a voucher but we struggling to withdraw our winnings. I'm starting to lose hope on betway . I spent a lot of money buying vouchers now that I have won it becomes difficult to pay you and their agent makes you to wait 48 to 72 hours again when you enquire. And they said withdrawal with fnb only takes 24hours the story will change to 48 hours when you ask about what happened to your withdrawal then changes to 72hours.i dont even know whether my account is ficad or not cause no communication from them you have to wasted airtime and enquire if you dont do that they wont even bother to send an email