Betway Nebank imali withdrawal

I experienced a big problem of not being able to acces my 4k winnings withdraw from Betway through Nedbank imali cashless withdrawal. When I contacted Betway I was told it will take 30 days for to be paid. I asked for Senior management contacts and the consultant refused and told me that's what it is. On my 16th day of waiting I decided to Google someone higher who can assist and I only got the ceo email and, there we go... The following morning I received a call from a gentleman called Tony, and within few hours he he came back to me and the matter was resolved, and the money was in my account. He further called again send humble apology for him and the Betway Team As much as I was angry and upset, the service I received from Tony was out of this World. He Listened, he was patient, Helpful Understanding, Apologetic and so so Professional - that really humbled me It is this kind of emplyees who in their small little ways sustain and grow the business. Remember, Money is onething, and Service is everything. On that note, I am glad to say indeed I was served. I received my money late, but atleast I was served immidiately Thank you Betway, thanks a lot Tony, not forgetting Mr Mike Anthony for your selfless assistance in resolving the matter within a snap of a finger Betway, all the Way Regards, GT - South Africa