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Vanessa N
1 reviews | Active since Feb 2026
12 Feb 2026, 07:30
Betway locking account
Betway I have been trying to withdraw my winnings since beginning of February but you have been reversing my funds . Yesterday you locked my account and have been trying to call no pickup ...live chat and Facebook it's Betty ..can't get through to an agent
Helpful (0)
Replies (7)0
Replies (7)
Betway - South Africa's replyOfficial
12 Feb 2026, 08:22Hi Vanessa, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply12 Feb 2026, 08:22
Official
Hi Vanessa, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
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Vanessa N's updateReviewer Update
12 Feb 2026, 08:28On your contact page can't get through to an an agent and Facebook also
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Vanessa N's update12 Feb 2026, 08:28
Reviewer Update
On your contact page can't get through to an an agent and Facebook also
Betway - South Africa's replyOfficial
12 Feb 2026, 11:53Hi Vanessa,
We have communicated with you over a follow-up phone call providing feedback regarding your query. We appreciate the time in allowing us to clarify the matter. You can view the full Terms and Conditions here to understand the outcome of the review: Betway South Africa Terms And Conditions This notice hereby serves to confirm that this case been attended to and that no further action is required regarding this matter. Regards, Betway Team
We have communicated with you over a follow-up phone call providing feedback regarding your query. We appreciate the time in allowing us to clarify the matter. You can view the full Terms and Conditions here to understand the outcome of the review: Betway South Africa Terms And Conditions This notice hereby serves to confirm that this case been attended to and that no further action is required regarding this matter. Regards, Betway Team
Betway - South Africa's reply12 Feb 2026, 11:53
Official
Hi Vanessa,
We have communicated with you over a follow-up phone call providing feedback regarding your query. We appreciate the time in allowing us to clarify the matter. You can view the full Terms and Conditions here to understand the outcome of the review: Betway South Africa Terms And Conditions This notice hereby serves to confirm that this case been attended to and that no further action is required regarding this matter. Regards, Betway Team
We have communicated with you over a follow-up phone call providing feedback regarding your query. We appreciate the time in allowing us to clarify the matter. You can view the full Terms and Conditions here to understand the outcome of the review: Betway South Africa Terms And Conditions This notice hereby serves to confirm that this case been attended to and that no further action is required regarding this matter. Regards, Betway Team
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Vanessa N's updateReviewer Update
19 Feb 2026, 17:49I haven't still get help or my refund as promised.
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Vanessa N's update19 Feb 2026, 17:49
Reviewer Update
I haven't still get help or my refund as promised.
Betway - South Africa's replyOfficial
20 Feb 2026, 11:24Hi Vanessa,
Thank you for taking the time to speak with us telephonically. We appreciate the opportunity to discuss your experience and the details you shared during our conversation.
As discussed, we will follow up with you and provide feedback regarding the matters noted in our earlier call. Your patience is appreciated while we work to address your concerns.
If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contact-us
Regards,
Betway Team
Thank you for taking the time to speak with us telephonically. We appreciate the opportunity to discuss your experience and the details you shared during our conversation.
As discussed, we will follow up with you and provide feedback regarding the matters noted in our earlier call. Your patience is appreciated while we work to address your concerns.
If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contact-us
Regards,
Betway Team
Betway - South Africa's reply20 Feb 2026, 11:24
Official
Hi Vanessa,
Thank you for taking the time to speak with us telephonically. We appreciate the opportunity to discuss your experience and the details you shared during our conversation.
As discussed, we will follow up with you and provide feedback regarding the matters noted in our earlier call. Your patience is appreciated while we work to address your concerns.
If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contact-us
Regards,
Betway Team
Thank you for taking the time to speak with us telephonically. We appreciate the opportunity to discuss your experience and the details you shared during our conversation.
As discussed, we will follow up with you and provide feedback regarding the matters noted in our earlier call. Your patience is appreciated while we work to address your concerns.
If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contact-us
Regards,
Betway Team
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Vanessa N's updateReviewer Update
26 Feb 2026, 09:27It's over a week now , still haven't receive my refund. Which suppose to come Into the account immediately. Why the delay to refund.
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Vanessa N's update26 Feb 2026, 09:27
Reviewer Update
It's over a week now , still haven't receive my refund. Which suppose to come Into the account immediately. Why the delay to refund.
Betway - South Africa's replyOfficial
26 Feb 2026, 12:25Hi Vanessa, A reply has been sent from our support desk to your email inbox. Thank you for your patience and for allowing us the opportunity to resolve this for you. Regards, Betway Team
Betway - South Africa's reply26 Feb 2026, 12:25
Official
Hi Vanessa, A reply has been sent from our support desk to your email inbox. Thank you for your patience and for allowing us the opportunity to resolve this for you. Regards, Betway Team