HS
Hlulani S
1 reviews | Active since May 2025
06 May 2025, 14:18
Betway locked my account : No resolution after months
i'm extremely disappointed with betway's customer service and account management. on 29 December 2024, i attempted to withdraw R9000+ from my account. however my account was immediately locked and i never received the withdrawn amount.
betway's customer support informed me that they cannot manually process the withdrawal due to the account lock . I've been told that i'll only receive my money once my account is unlocked.
it's now 06 May and my account remains locked. I've sent required documents for FICA verification on 29 December 2024 and on 03 january 2025, so that they can unlock it, but there is been no update or resolution. this experience has left me frustrated.
Helpful (0)
Replies (6)0
Replies (6)
Betway - South Africa's replyOfficial
06 May 2025, 14:23Hi Hlulani,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply06 May 2025, 14:23
Official
Hi Hlulani,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
07 May 2025, 09:27 Hi Hlulani,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have tried reaching out to you, sadly to no avail.
Kindly advise on a suitable time for us to contact you to discuss the matter further.
Your response will be greatly appreciated.
Kindly advise on a suitable time for us to contact you to discuss the matter further.
Your response will be greatly appreciated.
Regards,
Betway Team
Betway - South Africa's reply07 May 2025, 09:27
Official
Hi Hlulani,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have tried reaching out to you, sadly to no avail.
Kindly advise on a suitable time for us to contact you to discuss the matter further.
Your response will be greatly appreciated.
Kindly advise on a suitable time for us to contact you to discuss the matter further.
Your response will be greatly appreciated.
Regards,
Betway Team
HS
Hlulani S's updateReviewer Update
07 May 2025, 13:06Sorry there's electricity outage on my place
You can call between 13h30 and 15h00 please
You can call between 13h30 and 15h00 please
HS
Hlulani S's update07 May 2025, 13:06
Reviewer Update
Sorry there's electricity outage on my place
You can call between 13h30 and 15h00 please
You can call between 13h30 and 15h00 please
Betway - South Africa's replyOfficial
07 May 2025, 15:12Hi Hlulani,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply07 May 2025, 15:12
Official
Hi Hlulani,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
HS
Hlulani S's updateReviewer Update
09 May 2025, 14:40Yes I've taken your call but my issue wasn't resolved here.
How do we move forward without any solution on the problem??
How do we move forward without any solution on the problem??
HS
Hlulani S's update09 May 2025, 14:40
Reviewer Update
Yes I've taken your call but my issue wasn't resolved here.
How do we move forward without any solution on the problem??
How do we move forward without any solution on the problem??
Betway - South Africa's replyOfficial
09 May 2025, 15:49Hi Hlulani,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply09 May 2025, 15:49
Official
Hi Hlulani,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team