KM
Khaukanani M
1 reviews | Active since Feb 2025
17 Feb 2025, 12:14
Betway locked my account : No resolution after months
i'm extremely disappointed with betway's customer service and account management. on 03 December 2024, i attempted to withdraw R7000+ from my account. however my account was immediately locked and i never received the withdrawn amount.
betway's customer support informed me that they cannot manually process the withdrawal due to the account lock . I've been told that i'll only receive my money once my account is unlocked.
it's now February and my account remains locked. I've sent required documents for FICA verification on 03 December 2024, so that they can unlock it, but there is been no update or resolution. this experience has left me frustrated.
i called betway's customer support again today, and they informed me that my account is still "under review" - a review that has been going since December.
Helpful (0)
Replies (6)0
Replies (6)
Betway - South Africa's replyOfficial
17 Feb 2025, 12:47 Hi Khaukanani,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply17 Feb 2025, 12:47
Official
Hi Khaukanani,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
18 Feb 2025, 12:24Hi Khaukanani,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway Team
Betway - South Africa's reply18 Feb 2025, 12:24
Official
Hi Khaukanani,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway Team
KM
Khaukanani M's updateReviewer Update
19 Feb 2025, 10:44I'm writing to express my extreme frustration with the ongoing delay in resolving my Betway account lock. Despite waiting for over two months (since December 3), I received a call yesterday (February 18, 2025) from Tony requesting documents I'd already submitted: ID book, selfie with ID book, and bank statement.
This call came after I complained on HelloPeter (February 17, 2025) about the lack of resolution. To recap, my account was locked on December 3, 2024, when I attempted to withdraw R7000+. Despite sending required documents for FICA verification, my account remains locked.
I'm shocked and disappointed that I'm being asked to resubmit documents that were acknowledged and confirmed as satisfactory by Betway on December 3. I'm concerned that this new request will lead to further delays. It seems like one step forward, two steps backward. I had expected a call confirming my account review was completed and my account was unlocked.
I urge Betway to expedite my account review and provide a clear timeline for resolving this issue. I request that you unlock my account immediately, allowing me to proceed with my R7000+ withdrawal.
Furthermore, I've been told that it's impossible to transfer my calls to the department handling account reviews. I find this unacceptable and hope that you'll provide a more constructive solution.
KM
Khaukanani M's update19 Feb 2025, 10:44
Reviewer Update
I'm writing to express my extreme frustration with the ongoing delay in resolving my Betway account lock. Despite waiting for over two months (since December 3), I received a call yesterday (February 18, 2025) from Tony requesting documents I'd already submitted: ID book, selfie with ID book, and bank statement.
This call came after I complained on HelloPeter (February 17, 2025) about the lack of resolution. To recap, my account was locked on December 3, 2024, when I attempted to withdraw R7000+. Despite sending required documents for FICA verification, my account remains locked.
I'm shocked and disappointed that I'm being asked to resubmit documents that were acknowledged and confirmed as satisfactory by Betway on December 3. I'm concerned that this new request will lead to further delays. It seems like one step forward, two steps backward. I had expected a call confirming my account review was completed and my account was unlocked.
I urge Betway to expedite my account review and provide a clear timeline for resolving this issue. I request that you unlock my account immediately, allowing me to proceed with my R7000+ withdrawal.
Furthermore, I've been told that it's impossible to transfer my calls to the department handling account reviews. I find this unacceptable and hope that you'll provide a more constructive solution.
Betway - South Africa's replyOfficial
19 Feb 2025, 10:48Hi Khaukanani,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply19 Feb 2025, 10:48
Official
Hi Khaukanani,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regards,
Betway Team
KM
Khaukanani M's updateReviewer Update
19 Feb 2025, 22:08I'm extremely satisfied with the service I received from Betway, particularly from Tony. He went above and beyond to assist me with unlocking my account, resolving the issue in just a few hours. His professionalism and efficiency are truly commendable. Thank you, Tony, and the Betway team, for an exceptional experience.
KM
Khaukanani M's update19 Feb 2025, 22:08
Reviewer Update
I'm extremely satisfied with the service I received from Betway, particularly from Tony. He went above and beyond to assist me with unlocking my account, resolving the issue in just a few hours. His professionalism and efficiency are truly commendable. Thank you, Tony, and the Betway team, for an exceptional experience.
Betway - South Africa's replyOfficial
20 Feb 2025, 07:52Hi Khaukanani,
Absolutely wonderful to hear that this matter has been resolved to your utmost satisfaction!
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply20 Feb 2025, 07:52
Official
Hi Khaukanani,
Absolutely wonderful to hear that this matter has been resolved to your utmost satisfaction!
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team