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brendon M

1 reviews | Active since Jul 2025

09 Jul 2025, 23:19

betway locked my account

I'm extremely disappointed with Betway's withdrawal process. After requesting a withdrawal of over R7000, I've been met with endless delays and excuses. Instead of receiving my money, they've been kicking it back to my Betway balance without explanation. When I've tried to contact their agents, I've been told to wait 24 hours for a resolution, only to wait for weeks with no progress. To add insult to injury, my account was eventually locked, citing an 'under review' status. When I inquired about unlocking it, I was met with radio silence and complaints from others suggest that 'under review' means my account is permanently locked with no hope of retrieving my funds. It seems Betway prioritizes holding onto customers' money over providing decent service. Until they sort out their withdrawal process and communication, I'd advise others to think twice before using their services.

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Replies (9)
Betway - South Africa
Betway - South Africa's reply10 Jul 2025, 07:21
Official
Hi brendon, 
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. 
 
Regards, 
Betway Team    
bM
brendon M's update11 Jul 2025, 22:40
Reviewer Update
I'm still disappointed with them. One of their agents told me to allow 48 hours for an email with instructions to unlock my account, but it's been more than that and there's still nothing. No update, no communication. It's frustrating. It’s clear they don’t care about their customers. they mentioned that i must upload my banking statement on my account which is impossible because i cant even access my account.
Betway - South Africa
Betway - South Africa's reply14 Jul 2025, 06:15
Official
Hi Brendon,

We are still looking into your query and will let you know as soon as we have feedback on the status of your account. 

We appreciate your patience. 

Regards,
Betway Tea
bM
brendon M's update15 Jul 2025, 18:06
Reviewer Update
Betway is so frustrating! I sent them documents to unlock my account 3 days ago, and still nothing. They take my money fast when I deposit, but withdrawals are a joke. It's like they don't want to pay out. Everyone's complaining about them, and I'm not surprised. Betway's service is terrible, and I think they're intentionally causing problems. Honestly, it feels like a ****.
Betway - South Africa
Betway - South Africa's reply16 Jul 2025, 09:07
Official
Hi Brendon, 
 
Thank you for your review and patience in awaiting a follow-up from us.

 We would like to advise that your account is currently under a standard review, and once this review has been concluded, please note that the relevant department will provide you with feedback directly.

 Kindly allow us some time for the update on this review.

 And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpa

 Regards,
Betway Team 


bM
brendon M's update18 Jul 2025, 10:14
Reviewer Update
Betway is a total disappointment! They're ****mers, plain and simple. When we complain, they hire people to call and pretend to care, just to calm us down. But it's all talk, no action. I want my money, and I want it now! If you're not providing solutions, you're not caring about your customers. An account review shouldn't take weeks or even months - it's either resolve the issue or be honest about it. Stop delaying, stop pretending, and give me my money. Until then, I'll keep complaining about their terrible service. It's unacceptable to keep customers in limbo, and it's clear you don't value us or our money. I'm not going to shut up about this until you do the right thing
bM
brendon M's update18 Jul 2025, 10:14
Reviewer Update
Betway, just be honest with us instead of lying! It's painful to lose money we had plans for. Why make customers suffer with your useless service? I'll keep complaining until you do the right thing. Stop calling to say 'under review' when I've sent all required documents. If you're going to call, call with good news, not empty updates. Do the right thing and resolve this!
bM
brendon M's update18 Jul 2025, 15:27
Reviewer Update
I've seen a lot of people complain and you respond the same thing. Some lost their money, but I'm not that person. I'm fighting until I get what belongs to me. Stop fooling us! I have already sent an email to Gauteng Gambling and Racing Board. I will send another one and cc you. I will keep on sending emails to them until they see what you are doing to us. Give us our money! Stop responding to our messages, fooling us. We may be a fool to you, but that money has a job to do.
bM
brendon M's update18 Jul 2025, 20:07
Reviewer Update
this is the responce youve been giving me and everyone, clearly you dont take us serious. i want my money back, stop fooling me with your responses. on call you said you cant reach the department but now you requested a feedback? how? and since youve requested a feedback then why are they not responding? its clear that you only care about money not us, please bring back what belongs to us