RN
Revaldo N

1 reviews | Active since Aug 2024

29 Jul 2025, 22:53

Betway is The worst

I’ve been trying to withdraw my winnings from Betway since 19 July 2025, but my withdrawals keep getting reversed without my consent.

After depositing via vouchers, I placed bets and even won several times. Out of nowhere, Betway flagged my account and told me I need to wager R5,797 before my account could be reviewed. I comp**** and met the requirement — yet I still haven’t been paid.

I’ve emailed support several times and only received vague responses like “your account is under review.” Even after waiting 24 hours (as advised by them), I’ve heard nothing back.

I’ve withdrawn successfully before — over R30,000 in total — without any wagering issues, so why now?

If this is how Betway treats loyal users who follow the rules, it’s extremely disappointing.

I will be escalating this issue to the Western Cape Gambling Board, the National Gambling Board, and other relevant authorities if this is not resolved immediately.

All I want is my money.

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Replies (2)
Betway - South Africa
Betway - South Africa's reply30 Jul 2025, 06:27
Official
Hi Revaldo, 
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. 
 
Regards, 
Betway Team 
Betway - South Africa
Betway - South Africa's reply31 Jul 2025, 12:29
Official
Hi Revaldo, 

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. 

At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service on our betting platform - and where we can improve. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage. 

Regards, 

Betway Team