SQ
Simfumene Q

1 reviews | Active since Jun 2023

08 Jun 2023, 15:13

Betway is poor

Betway has been holding my money since lastweek, i comp**** with whatever requirement they needed but still they don’t want to release my money. Their service is poor because I’ve heard other complaints.

0
Replies (7)
Betway - South Africa
Betway - South Africa's reply08 Jun 2023, 15:32
Official
Hi Simfumene , Thank you for your review and for your patience in awaiting a follow up from us. 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards,Betway Team

SQ
Simfumene Q's update09 Jun 2023, 07:51
Reviewer Update
This has been the song you have been singing the whole week, we are investigating the matter, you ask for the same documents, I provide, you say u should wait for 24to 48 hours, you 1-2 business days. Like you keep playing with english but saying one and the same thing, nexthing you lock my account, i ask nicely why, you say you reviewing documents. Should i maybe wait a decade for my money, what so hard to just disperse my money and cut off the relationship because apparently you are failing, honestly your service is very very poor, I’ll rather go back to Hollywood bets or Supabets, they never deny me my winnings. Unlike you Betway SA, poor and very poor
SQ
Simfumene Q's update09 Jun 2023, 08:04
Reviewer Update
Poor Poor Poor

POOR

Why are they even locking my account now, if it was a R100 winning they would disperse it there and there, but now because it huge it stories after stories, and i see since you started with 1-2 business days, others are complaining of 7-10 business days that went on and on and on till you ****med them their money, are you perhaps liquidating and trying to **** off your clients their monies, why is it so hard to release monies after winnings but so easy to take in deposits and take in losses, if it a loss you quickly deduct from the available balance, you never make any questions, but if it a winning ooh Jesus Christ, Clear copy of ID, selfie ID, bank statement, confirmation letter and God knows what else, why don’t you ask for all of this when I’m registering or when I’m withdrawing my mere R500. You see that you are a big ****mer and I’ll make sure that i write reviews about this in every social platform because your service is the poorest, Hollywood and Supabets never make me experience such, they understand that i won and they disperse my money with no questions asked, i thought you are the easiest but no,little did i know you will pull this **** stunt on me. You ****med me my money Betway SA. Big ****mer
Betway - South Africa
Betway - South Africa's reply09 Jun 2023, 12:05
Official
Hi Simfumene,

Thank you for review. 

Our team will be in contact via email, addressing your concern. 

Please refer to the details and reasoning provided there - follow on reviews to be received under your profile will be directed to that email. 

Kindly maintain patience, and thank you for your understanding.

Regards,
Betway Team
SQ
Simfumene Q's update09 Jun 2023, 18:23
Reviewer Update
Who said I’m understanding, I want my money before you do what you did to the others
Betway - South Africa
Betway - South Africa's reply14 Jun 2023, 11:41
Official
HI Simfumene, 

Thank you for your time and patience in allowing us to look in to this matter for you. 

We would like to update you that this matter is still being looked into and we would appreciate your continued patience. 

Please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards,Betway Team

SQ
Simfumene Q's update15 Jun 2023, 09:15
Reviewer Update
So even today you are reviewing huh? Mxm poor service, can i have my money betway SA, like ít high time