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Mthunzi M

1 reviews | Active since Apr 2026

19 Apr 2026, 10:43

Betway is a *****

Since February, I’ve been attempting to withdraw my R2,500, yet my account remains indefinitely “under review.” Emails are ignored, calls go unanswered, and on the rare occasion I get through, I’m fed the same recycled script about escalation and a meaningless 48-hour wait.

Every withdrawal attempt is quietly reversed, as if that’s an acceptable resolution. Apparently, someone is able to reverse my funds without any issue, yet no one seems capable of actually reviewing my account and clearing it from this endless, pointless “review.”

This isn’t just poor service—it’s deliberate obstruction. At this point, Betway has proven itself to be completely unreliable, and its handling of customers is nothing short of disgraceful. Honestly, this feels like a ****.

0
Replies (4)
Betway - South Africa
Betway - South Africa's reply20 Apr 2026, 07:52
Official
 Hi  Mthunzi,
 
Thank you for your review and for your patience in awaiting a follow-up from us.  
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. 
 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.  

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards, 
Betway Team 
Betway - South Africa
Betway - South Africa's reply20 Apr 2026, 10:03
Official
Hi Mthunzi, 
 
Thank you for your patience while we reviewed your account. 
 
We’re pleased to inform you that your account has now been successfully concluded. You may resume using our platform as normal. 
 
Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage. 
 
Thank you for choosing Betway, and we look forward to continuing to serve you. 
 
Regards, 
Betway Team 
MM
Mthunzi M's update21 Apr 2026, 20:00
Reviewer Update
Thank you to the Betway team for finally resolving my account, which had been under review since early February, and for releasing my funds. Above all, I appreciate HelloPeter for providing a platform that ensures customer concerns are heard.
Betway - South Africa
Betway - South Africa's reply23 Apr 2026, 16:52
Official
 
Hi Mthunzi,
 
Thank you for your positive review of Betway and our services. 
 
We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way. 
 
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued betters the best service and betting platform. 
 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.  
 
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 
 
Regards, 
Betway Team