tT
trancek T

1 reviews | Active since Sept 2016

20 Aug 2023, 03:41

Betway instant money

I made a withdrawal and I was sent a voucher that is used, betway agents tell me to go to standard bank, how do I go to standard bank when I do not have a business with standard bank, I was told to go take a picture of the error message at the atm, for what just for you to tell me to go to standard bank, how ridiculous

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Replies (4)
Betway - South Africa
Betway - South Africa's reply20 Aug 2023, 12:20
Official
Hi Katekani,  Thank you for your review and for your patience in awaiting a follow-up from us.  This reply serves as a confirmation of the receipt of your review, to which our team will thoroughly investigate and follow up with information so as to resolve this matter with you.  Feedback will be offered within the next business, as our team may need to liaise with relevant internal department/s.  Your understanding and patience are very much valued and appreciated.  Regards, Betway Team 
tT
trancek T's update21 Aug 2023, 10:52
Reviewer Update
I did suspect this was fishy when I did not get any sms in 24 hours, this is not right as we trust our winnings with the company but if someone is starting to ***** then this should really be addressed asap
tT
trancek T's update22 Aug 2023, 09:34
Reviewer Update
Still waiting on a response.
Betway - South Africa
Betway - South Africa's reply24 Aug 2023, 14:14
Official
Hi Katekani, 

Thank you for the review and awaiting a follow-up from the team.

Regrettably, Betway can't be held responsible for any account compromises, as stringent measures are app**** to secure all accounts.

Hope the above in is order. 

Regards,
Betway Team