Betway Ignoring Missing Deposit – No Resolution, No Response

I am extremely frustrated with the complete lack of service and accountability from Betway. On Thursday night, I deposited R100 which did not reflect due to an alleged timeout. I then deposited another R100, which reflected immediately. On Friday morning, I logged a query and submitted my proof of payment. I was told the issue was escalated and would be resolved within 48 hours. That deadline has passed, and I am still without my money. What is even more unacceptable is that Betway management has completely ignored my follow-up — no response, no update, no resolution. At this point, this is not just a delay, but a failure to properly handle customer funds. If this matter is not resolved immediately, I will be escalating it further with the National Gambling Board and continuing to share my experience publicly across multiple platforms. I expect urgent intervention, immediate resolution, and clear feedback today. Proof of payment has already been provided