Betway: I withdrew a Blue Voucher from the Betway app on Thursday 19h30, money was taken from account

Betway: I withdrew a Blue Voucher from the Betway app on Thursday 19h30, money was taken from account. the app said Blue Voucher and Ringo are having technical difficulties, it's now been 50 hours and withdrawal is still pending, no feedback, the AII assistant keeps on replying: I’m really sorry. I understand why you feel that way, and you’re right to expect proper feedback and action. I’ve sent through an immediate escalation again with the seriousness of your complaint noted. I think the AI is also getting frustrated from no resolution. Please be careful guys.