EP
Edward P
1 reviews | Active since Jan 2021
05 Jul 2023, 15:25
Betway, I am offended, Please help
Well here I am again, apparently the folk here at HelloP weren't a big fan of my creative writing, apparently I need to tone it down, this is a safe space and we are here to talk about our feelings and what not, so I will go first.
I am offended by the way my experience with betway has been this last week, I am offended by their lack of support and I am offended by the responses on all platforms.
Now betway had responded to my review (Before someone was offended) saying that they'd investigate and i received some help from messenger as well, after a lengthy back and forth, they eventually managed to view the video evidence I had and agreed, indeed, something is not Ayoba, they said that they would escalate it to the 3rd party developer and that it might take some time and if I don't hear anything soon,I shouldn't worry they'll get back to me as soon as they receive a response, in other words, I please shouldn't nag them, which I understand.
As soon as I received that message at 15h32, maybe an hour later, the issues I had with them taking more than what they should was resolved, it was back to 1:1 I was chuffed, but not for long though, suddenly my account was lessened by R300-R500, it would appear that they had decided that for all my whining, they'll remove all my bonus money I gathered, I hit my targets of using it so there was no reasoning behind it, again on to the long wait on the app chat, nothing got resolved, same thing, different day, so instead of rebating me for what they took extra, they ALLEGEDLY (For HP Offensive moderators) took money away from me, I have not hit a bonus since, is this retribution? win/loss was fairly balanced but it's now lose/lose, I can't even think of a catchy review title, just afraid it might be deleted again
Helpful (0)
Replies (10)0
Replies (10)
Betway - South Africa's replyOfficial
05 Jul 2023, 15:55Hi Edward,
Thank you for the review.
Please allow us time to relook into your matter - One of our dedicated specialists will reach out via call to discuss the finding.
Regards,
Betway Team
Thank you for the review.
Please allow us time to relook into your matter - One of our dedicated specialists will reach out via call to discuss the finding.
Regards,
Betway Team
Betway - South Africa's reply05 Jul 2023, 15:55
Official
Hi Edward,
Thank you for the review.
Please allow us time to relook into your matter - One of our dedicated specialists will reach out via call to discuss the finding.
Regards,
Betway Team
Thank you for the review.
Please allow us time to relook into your matter - One of our dedicated specialists will reach out via call to discuss the finding.
Regards,
Betway Team
EP
Edward P's updateReviewer Update
16 Jul 2023, 11:44Good day,
Any feedback, it’s been 12 days, not to sure how long this is suppose to take or if you just hope I’d forget about it and move on. Thanks
Any feedback, it’s been 12 days, not to sure how long this is suppose to take or if you just hope I’d forget about it and move on. Thanks
EP
Edward P's update16 Jul 2023, 11:44
Reviewer Update
Good day,
Any feedback, it’s been 12 days, not to sure how long this is suppose to take or if you just hope I’d forget about it and move on. Thanks
Any feedback, it’s been 12 days, not to sure how long this is suppose to take or if you just hope I’d forget about it and move on. Thanks
Betway - South Africa's replyOfficial
18 Jul 2023, 10:23Hi Edward,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,Betway Team
Betway - South Africa's reply18 Jul 2023, 10:23
Official
Hi Edward,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,Betway Team
EP
Edward P's updateReviewer Update
07 Aug 2023, 19:42Firstly, it wasn’t and hasn’t been resolved, I have the feeling that it probably won’t be, I think you are hoping that I would get tired of the moaning and groaning and just give up, no such luck. Tony gave me a call on the 18th of July, I tried to explain the issues, tried sending video evidence, apparently an online gambling site like Betway isn’t capable of receiving video files, weird
I know, anyway he send me a sheet where I was supposed to highlight the issues, you can imagine the vast volume of line items, I found a few lines where there was a clear issue, they showed I had a certain balance but my account on the app showed a difference, there was clear evidence that there was a discrepancy in my favour, I forwarded it to Tony, excited that there is finally hope for a resolution, that was short lived, I’ve send numerous follow up emails to Tony, I was and continue to be met with silence, I’ll keep on hammering until it’s resolved, it’s not that much money, it’s the principle of it, what’s right is right and what’s fair is fair, you cannot continue to collect your millions and not be able to settle your disputes, it’s been 20 days since the last word from Betway, you just cannot fathom that they can’t figure this out,
I know, anyway he send me a sheet where I was supposed to highlight the issues, you can imagine the vast volume of line items, I found a few lines where there was a clear issue, they showed I had a certain balance but my account on the app showed a difference, there was clear evidence that there was a discrepancy in my favour, I forwarded it to Tony, excited that there is finally hope for a resolution, that was short lived, I’ve send numerous follow up emails to Tony, I was and continue to be met with silence, I’ll keep on hammering until it’s resolved, it’s not that much money, it’s the principle of it, what’s right is right and what’s fair is fair, you cannot continue to collect your millions and not be able to settle your disputes, it’s been 20 days since the last word from Betway, you just cannot fathom that they can’t figure this out,
EP
Edward P's update07 Aug 2023, 19:42
Reviewer Update
Firstly, it wasn’t and hasn’t been resolved, I have the feeling that it probably won’t be, I think you are hoping that I would get tired of the moaning and groaning and just give up, no such luck. Tony gave me a call on the 18th of July, I tried to explain the issues, tried sending video evidence, apparently an online gambling site like Betway isn’t capable of receiving video files, weird
I know, anyway he send me a sheet where I was supposed to highlight the issues, you can imagine the vast volume of line items, I found a few lines where there was a clear issue, they showed I had a certain balance but my account on the app showed a difference, there was clear evidence that there was a discrepancy in my favour, I forwarded it to Tony, excited that there is finally hope for a resolution, that was short lived, I’ve send numerous follow up emails to Tony, I was and continue to be met with silence, I’ll keep on hammering until it’s resolved, it’s not that much money, it’s the principle of it, what’s right is right and what’s fair is fair, you cannot continue to collect your millions and not be able to settle your disputes, it’s been 20 days since the last word from Betway, you just cannot fathom that they can’t figure this out,
I know, anyway he send me a sheet where I was supposed to highlight the issues, you can imagine the vast volume of line items, I found a few lines where there was a clear issue, they showed I had a certain balance but my account on the app showed a difference, there was clear evidence that there was a discrepancy in my favour, I forwarded it to Tony, excited that there is finally hope for a resolution, that was short lived, I’ve send numerous follow up emails to Tony, I was and continue to be met with silence, I’ll keep on hammering until it’s resolved, it’s not that much money, it’s the principle of it, what’s right is right and what’s fair is fair, you cannot continue to collect your millions and not be able to settle your disputes, it’s been 20 days since the last word from Betway, you just cannot fathom that they can’t figure this out,
Betway - South Africa's replyOfficial
10 Aug 2023, 10:49Hi Edward,
Thank you for your review and for your patience in awaiting a follow up from us.
We would like to extend our apology regarding the delay on above mentioned query. Looking into this matter we were still awaiting feedback from you in respect of the dispute regarding the balance.
The transaction statement we emailed, shows were and when the amounts in question was flushed from the bonus balance and credited to the cash balance.
Please make use of this attachment we provided to highlight your concern so that we can address this directly.
Kindly email this back to us for further assistance.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
We would like to extend our apology regarding the delay on above mentioned query. Looking into this matter we were still awaiting feedback from you in respect of the dispute regarding the balance.
The transaction statement we emailed, shows were and when the amounts in question was flushed from the bonus balance and credited to the cash balance.
Please make use of this attachment we provided to highlight your concern so that we can address this directly.
Kindly email this back to us for further assistance.
Regards,
Betway Team
Betway - South Africa's reply10 Aug 2023, 10:49
Official
Hi Edward,
Thank you for your review and for your patience in awaiting a follow up from us.
We would like to extend our apology regarding the delay on above mentioned query. Looking into this matter we were still awaiting feedback from you in respect of the dispute regarding the balance.
The transaction statement we emailed, shows were and when the amounts in question was flushed from the bonus balance and credited to the cash balance.
Please make use of this attachment we provided to highlight your concern so that we can address this directly.
Kindly email this back to us for further assistance.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
We would like to extend our apology regarding the delay on above mentioned query. Looking into this matter we were still awaiting feedback from you in respect of the dispute regarding the balance.
The transaction statement we emailed, shows were and when the amounts in question was flushed from the bonus balance and credited to the cash balance.
Please make use of this attachment we provided to highlight your concern so that we can address this directly.
Kindly email this back to us for further assistance.
Regards,
Betway Team
EP
Edward P's updateReviewer Update
10 Aug 2023, 12:31If you’d read it correctly, I did state that I have indeed resend the email with the spreadsheet and sections highlighted where there is a CLEAR discrepancy, it was send the 18th of July, and at least four follow up emails was send by me with NO response! You are NOT waiting on feedback from me at all!
EP
Edward P's update10 Aug 2023, 12:31
Reviewer Update
If you’d read it correctly, I did state that I have indeed resend the email with the spreadsheet and sections highlighted where there is a CLEAR discrepancy, it was send the 18th of July, and at least four follow up emails was send by me with NO response! You are NOT waiting on feedback from me at all!
EP
Edward P's updateReviewer Update
12 Aug 2023, 20:21What I keep trying to explain to you is simple, on the highlighted sheet, my cash balance displayed, including the play through bonus, it does not add up to the total balance I had as indicated on your app, I’ll try to resend you the screenshot, if you’d bothered to reply to my email I send, I could’ve resend it to you immediately, instead I have to wait a month, come on here and groan and then you make effort, how does that work exactly? You don’t have to resend me the terms and conditions the whole time, I am well aware of the wording you use to avoid any responsibility, please provide an email address, preferably one that responds in a week, thanks
EP
Edward P's update12 Aug 2023, 20:21
Reviewer Update
What I keep trying to explain to you is simple, on the highlighted sheet, my cash balance displayed, including the play through bonus, it does not add up to the total balance I had as indicated on your app, I’ll try to resend you the screenshot, if you’d bothered to reply to my email I send, I could’ve resend it to you immediately, instead I have to wait a month, come on here and groan and then you make effort, how does that work exactly? You don’t have to resend me the terms and conditions the whole time, I am well aware of the wording you use to avoid any responsibility, please provide an email address, preferably one that responds in a week, thanks
Betway - South Africa's replyOfficial
16 Aug 2023, 09:08Hi Edward,
Thank you for the follow-on review, please excuse the delayed reply to the concerns raised.
From the audit conducted our team was unable to note any discrepancies/ inconsistencies, thus we displayed transparency in sharing your transactional statement as is.
Should you believe that we might have missed any payout or identified inconsistencies we ask that you run through the document sent and check against your account transaction summary, in pointing out any "outstanding funds".
You're welcome to reply to us directly using the provided Betway Care email.
Regards,Betway Team
Thank you for the follow-on review, please excuse the delayed reply to the concerns raised.
From the audit conducted our team was unable to note any discrepancies/ inconsistencies, thus we displayed transparency in sharing your transactional statement as is.
Should you believe that we might have missed any payout or identified inconsistencies we ask that you run through the document sent and check against your account transaction summary, in pointing out any "outstanding funds".
You're welcome to reply to us directly using the provided Betway Care email.
Regards,Betway Team
Betway - South Africa's reply16 Aug 2023, 09:08
Official
Hi Edward,
Thank you for the follow-on review, please excuse the delayed reply to the concerns raised.
From the audit conducted our team was unable to note any discrepancies/ inconsistencies, thus we displayed transparency in sharing your transactional statement as is.
Should you believe that we might have missed any payout or identified inconsistencies we ask that you run through the document sent and check against your account transaction summary, in pointing out any "outstanding funds".
You're welcome to reply to us directly using the provided Betway Care email.
Regards,Betway Team
Thank you for the follow-on review, please excuse the delayed reply to the concerns raised.
From the audit conducted our team was unable to note any discrepancies/ inconsistencies, thus we displayed transparency in sharing your transactional statement as is.
Should you believe that we might have missed any payout or identified inconsistencies we ask that you run through the document sent and check against your account transaction summary, in pointing out any "outstanding funds".
You're welcome to reply to us directly using the provided Betway Care email.
Regards,Betway Team
EP
Edward P's updateReviewer Update
16 Aug 2023, 16:53And the wheels of the bus go round and round, I highlighted the discrepancies, attached a screenshot as to why it is a discrepancy, I think I’ll have to drive to your offices and come sit down and show you these things🤷🏻♂️
EP
Edward P's update16 Aug 2023, 16:53
Reviewer Update
And the wheels of the bus go round and round, I highlighted the discrepancies, attached a screenshot as to why it is a discrepancy, I think I’ll have to drive to your offices and come sit down and show you these things🤷🏻♂️
Betway - South Africa's replyOfficial
29 Aug 2023, 09:52Hi Edward,
Thank you for your patience in awaiting our feedback on the matter raised above.
Kindly note that we have re-escalated this matter to our service provider to conduct an audit over view on your casino game play.
Once we have this update we will provide you with the detailed feedback as soon as is possible.
Regards,
Betway Team.
Thank you for your patience in awaiting our feedback on the matter raised above.
Kindly note that we have re-escalated this matter to our service provider to conduct an audit over view on your casino game play.
Once we have this update we will provide you with the detailed feedback as soon as is possible.
Regards,
Betway Team.
Betway - South Africa's reply29 Aug 2023, 09:52
Official
Hi Edward,
Thank you for your patience in awaiting our feedback on the matter raised above.
Kindly note that we have re-escalated this matter to our service provider to conduct an audit over view on your casino game play.
Once we have this update we will provide you with the detailed feedback as soon as is possible.
Regards,
Betway Team.
Thank you for your patience in awaiting our feedback on the matter raised above.
Kindly note that we have re-escalated this matter to our service provider to conduct an audit over view on your casino game play.
Once we have this update we will provide you with the detailed feedback as soon as is possible.
Regards,
Betway Team.