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Anthony V

1 reviews | Active since Dec 2018

27 Feb 2024, 01:27

Betway have no sense of urgency or respect

Betway locked my account by mistake and now i am holding for 30 min minutes -They dont care about their customers - why must i wait for my money

0
Replies (11)
AV
Anthony V's update27 Feb 2024, 01:27
Reviewer Update
holding 36 minutes
AV
Anthony V's update27 Feb 2024, 01:36
Reviewer Update
they told me to drop because they have other customers and said i said someone tampered with my phone my lord the lies
Betway - South Africa
Betway - South Africa's reply27 Feb 2024, 08:11
Official
Hi Anthony, 
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
 
Regards,
Betway Team 
AV
Anthony V's update27 Feb 2024, 10:43
Reviewer Update
Please close my account , I am just a number
AV
Anthony V's update27 Feb 2024, 20:16
Reviewer Update
This gets worst -now their is a refund due to me - *** - please call me so we can sort this out?
Betway - South Africa
Betway - South Africa's reply28 Feb 2024, 08:59
Official
Hi Anthony, 
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
 
Regards,
Betway Team 
AV
Anthony V's update20 Mar 2024, 13:23
Reviewer Update
Been holding for 30 minutes, can someone assist me jeez. What a mission
Betway - South Africa
Betway - South Africa's reply20 Mar 2024, 15:22
Official
 
Hi  Anthony ,
 
Thank you for providing us with the required feedback and documents from your inbox, we are pleased to note that this matter has been dealt with and resolved via this communication. 
 
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required. 
 
Regards, 
Betway Team 
AV
Anthony V's update22 Mar 2024, 09:17
Reviewer Update
the matter is not resolved, just spoke to a consultant and he has stated the account is not concluded , please process my withdrawal- the negative customer experience does not stop - i am so drained
Betway - South Africa
Betway - South Africa's reply22 Mar 2024, 09:46
Official
Hi Anthony, 
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
 
Regards,
Betway Team 
AV
Anthony V's update22 Mar 2024, 11:31
Reviewer Update
The status is still the same, it has not changed, i hope this is not anther promise Betway cant keep. You promised i will get the withdrawal today. Half the day is gone FYI