Betway has kept my account locked for months with no proper resolution

I am extremely disappointed with Betway’s handling of my account.

My Betway account was locked, and I have been trying to get assistance from Betway for months. I have followed the required verification and account-recovery processes and have repeatedly tried to contact customer support, but I have still not received a proper resolution.

What is most frustrating is the lack of clear communication. I understand that Betway may need to verify an account for security reasons, but keeping a customer's account inaccessible for months without providing a clear explanation or a reasonable timeframe for resolution is unacceptable.

I am simply asking Betway to properly investigate my case, provide me with a clear explanation for why my account remains locked, and either restore access to my account or explain what steps are still required from me.

I would appreciate a response from someone who can actually take ownership of this matter rather than sending another generic response directing me back to customer support.