LN
Lakhi N
1 reviews | Active since Dec 2021
05 Dec 2023, 07:40
Betway failed me.
I joined Betway on Saturday then on Sunday I made a withdrawal which take 24 hours today is Tuesday still waiting for my money. I also uploaded the required document no one have checked it. When you try to chat with them they don't respond,they put you on waiting for 2 hours.
I'm disappointed honestly.
Helpful (0)
Replies (5)0
Replies (5)
Betway - South Africa's replyOfficial
05 Dec 2023, 07:47Hi There,
Thank you for your review and for your patience in awaiting a follow-up from us.
The details provided on the review do not match the details on the account which does raise a concern and adds to the reasons for the verifications being done on the account. We do see that an ID was uploaded however our team have also requested a selfie with the ID next to your face. Please ensure to upload this and let us know once done so that we can assist further.
Regards,
Betway Team
Betway - South Africa's reply05 Dec 2023, 07:47
Official
Hi There,
Thank you for your review and for your patience in awaiting a follow-up from us.
The details provided on the review do not match the details on the account which does raise a concern and adds to the reasons for the verifications being done on the account. We do see that an ID was uploaded however our team have also requested a selfie with the ID next to your face. Please ensure to upload this and let us know once done so that we can assist further.
Regards,
Betway Team
LN
Lakhi N's updateReviewer Update
05 Dec 2023, 07:52If I didn't come to come to hellopeter how would I know all these. You didn't tell me all this.
LN
Lakhi N's update05 Dec 2023, 07:52
Reviewer Update
If I didn't come to come to hellopeter how would I know all these. You didn't tell me all this.
LN
Lakhi N's updateReviewer Update
05 Dec 2023, 08:18I tried the chat and it put me on pause for 2 hours with no reply. I called and I was told to wait.
LN
Lakhi N's update05 Dec 2023, 08:18
Reviewer Update
I tried the chat and it put me on pause for 2 hours with no reply. I called and I was told to wait.
Betway - South Africa's replyOfficial
05 Dec 2023, 08:46Hi There,
Duly noted.
Our team will await your reply to the request asked.
Regards,
Betway Team
Betway - South Africa's reply05 Dec 2023, 08:46
Official
Hi There,
Duly noted.
Our team will await your reply to the request asked.
Regards,
Betway Team
Betway - South Africa's replyOfficial
06 Dec 2023, 07:34Hi There,
Our team is glad to advise that the received documents/images are vetted, approved, and saved on file.
Your account is now eligible for withdrawal processing.
Hope the above is in order and to your liking.
Regards,
Betway Team
Betway - South Africa's reply06 Dec 2023, 07:34
Official
Hi There,
Our team is glad to advise that the received documents/images are vetted, approved, and saved on file.
Your account is now eligible for withdrawal processing.
Hope the above is in order and to your liking.
Regards,
Betway Team