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Lakhi N

1 reviews | Active since Dec 2021

17 Dec 2021, 12:11

Betway

I made a withdrawal on the 9th December then on the 10th they ask me to e-mail them my document and I that and they told me that I must for 48-72hrs till today I didn't receive my money.

0
Replies (8)
Betway - South Africa
Betway - South Africa's reply17 Dec 2021, 14:02
Official
Hi Lakhi,

Your review is appreciated.

Our team noted that 10 active accounts are listed with your details, an act which deviates from the Terms and Conditions you agreed to when signing up.

Please reply to the inbox sent to you for our team to further investigate your issue and provide the necessary feedback.

Regards,
Betway Team
LN
Lakhi N's update17 Dec 2021, 14:34
Reviewer Update
I just did.
Betway - South Africa
Betway - South Africa's reply17 Dec 2021, 14:37
Official
Hi Lakhi,

Your reply is appreciated. 

Our FICA team will captured the received documents under the confirmed account, then our team will relay feedback as confirmed

Regard,
Betway Team
LN
Lakhi N's update17 Dec 2021, 15:19
Reviewer Update
So, my money won't be processed today and the issue of multiple accounts, why you didn't tell me instead you decided to hold my money for 8 days?
Betway - South Africa
Betway - South Africa's reply17 Dec 2021, 16:03
Official
Hi Lakhi,

We appreciate the follow-up review. 

Our team are currently dealing with your query internally and will provide feedback via call and email. 

Regards,
Betway Team
LN
Lakhi N's update20 Dec 2021, 09:57
Reviewer Update
So Betway South Africa made a promise on Friday that they are processing my money,it will reflect on my account soon. Today I made a call after seeing that my money has not being processed and their agent told me that my document has not being reviewed hence Lethena told me that my document were reviewed on Friday.

Betway is ****.... Hellopeter can you please assist me where must I escalate this matter further.

Thanks.
Betway - South Africa
Betway - South Africa's reply20 Dec 2021, 17:02
Official
Hi Lakhi,

Reviews on all your accounts are concluded -the onus are now with our payments team to process all pending withdrawals.

Regards,
Betway Team 
Betway - South Africa
Betway - South Africa's reply21 Dec 2021, 11:22
Official
Hi Lakhi, 

Kindly note that all withdrawals are paid within all the accounts held with us. 

Our team will be locking all duplicates, excluding one, which you will be allowed to continuing using. 

This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.

Regards,
Betway Team