SN
Sbusiso N
1 reviews | Active since Oct 2025
19 Oct 2025, 14:08
Betway doesn't want with my money 😒
I won at roulette and my account was blocked because i won a lot and although i made selfie verification that they requested , my account still remaining blocked for one week with no reason and without explanation , I been sending emails to them they don't respond me.
Helpful (0)
Replies (4)0
Replies (4)Betway - South Africa's replyOfficial
20 Oct 2025, 06:47 Hi Sbusiso,
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply20 Oct 2025, 06:47
Official
Hi Sbusiso,
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's replyOfficial
20 Oct 2025, 08:17Hi Sbusiso,
Thank you for your review and patience in awaiting a follow-up from us.
We would like to advise that your account is currently under a standard review, a routine process to ensure compliance with regulatory and operational requirements. Rest assured, this process is in line with Betway South Africa’s Terms and Conditions.
We know this can be inconvenient, and we're working to resolve it. Once this review has been concluded, the relevant department will provide you with feedback directly.
Kindly allow us some time to provide updates on your account. Thanks for your patience and for choosing Betway.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply20 Oct 2025, 08:17
Official
Hi Sbusiso,
Thank you for your review and patience in awaiting a follow-up from us.
We would like to advise that your account is currently under a standard review, a routine process to ensure compliance with regulatory and operational requirements. Rest assured, this process is in line with Betway South Africa’s Terms and Conditions.
We know this can be inconvenient, and we're working to resolve it. Once this review has been concluded, the relevant department will provide you with feedback directly.
Kindly allow us some time to provide updates on your account. Thanks for your patience and for choosing Betway.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
SN
Sbusiso N's updateReviewer Update
20 Oct 2025, 12:50Actually its been a week now you guys been saying the samething i sent emails no response how ever you reply here , but I dont see progress from you give I've been contacting you guys but you don't give me sold feedback , you guys telling me to call blu vocuher I called them they informed me that I must require serial number / pin numbers from you guys so they do reprints they sell millions of vouchers how'll they trace my voucher its impossible so i call you guys to provide serial numbers / pin numbers so we proceed and unblock the account , but you guys tell me theres certain information you can't release but how'll we resolve the matter without the information so it's best you communicate with Blu vocuher and give them the information they require so they do reprints since you can't release information to me.
My lawyer suggested i complaint at hellopeternational gambling board and western cape gambling board to help me about this case cause I seem to be the only one putting effort to fix this you as a Company fail to reply or respond nor put effort so we speed up the process cause if the vouchers where not valid they wouldn't go through like this matter is for you and Blu vocuher im just a customers to your company im not suppose to answer for Blu vocuher.
I been losing money its been good for your company I start winning it becomes a problem now I must contact Blu vocuher do account verifications.
My lawyer suggested i complaint at hellopeternational gambling board and western cape gambling board to help me about this case cause I seem to be the only one putting effort to fix this you as a Company fail to reply or respond nor put effort so we speed up the process cause if the vouchers where not valid they wouldn't go through like this matter is for you and Blu vocuher im just a customers to your company im not suppose to answer for Blu vocuher.
I been losing money its been good for your company I start winning it becomes a problem now I must contact Blu vocuher do account verifications.
SN
Sbusiso N's update20 Oct 2025, 12:50
Reviewer Update
Actually its been a week now you guys been saying the samething i sent emails no response how ever you reply here , but I dont see progress from you give I've been contacting you guys but you don't give me sold feedback , you guys telling me to call blu vocuher I called them they informed me that I must require serial number / pin numbers from you guys so they do reprints they sell millions of vouchers how'll they trace my voucher its impossible so i call you guys to provide serial numbers / pin numbers so we proceed and unblock the account , but you guys tell me theres certain information you can't release but how'll we resolve the matter without the information so it's best you communicate with Blu vocuher and give them the information they require so they do reprints since you can't release information to me.
My lawyer suggested i complaint at hellopeternational gambling board and western cape gambling board to help me about this case cause I seem to be the only one putting effort to fix this you as a Company fail to reply or respond nor put effort so we speed up the process cause if the vouchers where not valid they wouldn't go through like this matter is for you and Blu vocuher im just a customers to your company im not suppose to answer for Blu vocuher.
I been losing money its been good for your company I start winning it becomes a problem now I must contact Blu vocuher do account verifications.
My lawyer suggested i complaint at hellopeternational gambling board and western cape gambling board to help me about this case cause I seem to be the only one putting effort to fix this you as a Company fail to reply or respond nor put effort so we speed up the process cause if the vouchers where not valid they wouldn't go through like this matter is for you and Blu vocuher im just a customers to your company im not suppose to answer for Blu vocuher.
I been losing money its been good for your company I start winning it becomes a problem now I must contact Blu vocuher do account verifications.
Betway - South Africa's replyOfficial
20 Oct 2025, 16:56Hi Sbusiso,
Thank you for your review and for taking our call.
May we kindly ask that you allow us time to investigate this matter for you. As discussed on call, the matter is being investigated, of which we shall follow up with further feedback. Kindly await for our phone call.
May we kindly ask that you allow us time to investigate this matter for you. As discussed on call, the matter is being investigated, of which we shall follow up with further feedback. Kindly await for our phone call.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply20 Oct 2025, 16:56
Official
Hi Sbusiso,
Thank you for your review and for taking our call.
May we kindly ask that you allow us time to investigate this matter for you. As discussed on call, the matter is being investigated, of which we shall follow up with further feedback. Kindly await for our phone call.
May we kindly ask that you allow us time to investigate this matter for you. As discussed on call, the matter is being investigated, of which we shall follow up with further feedback. Kindly await for our phone call.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
