DZ
Dumisani Z
1 reviews | Active since Jun 2012
29 May 2020, 06:09
Betway doesnt want to pay my winnings
Wednesday i made a withdrawal from my betway account it has now gone to 48hours and funds still not available what is the point of using ewallet withdrawal if it will run fir days for you to pay out someones rewards this is totally not fair as you are chasing me to a different sight ive been waiting even
Helpful (0)
Replies (4)0
Replies (4)
Betway - South Africa's replyOfficial
29 May 2020, 07:23Hi Dumisani,
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
Betway - South Africa's reply29 May 2020, 07:23
Official
Hi Dumisani,
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
DZ
Dumisani Z's updateReviewer Update
29 May 2020, 08:58I have tried numerous times to talk to someone on whatsapp and am not getting any replies have emailed my id documents 2 times still am waiting some communications you need to send them via sms
DZ
Dumisani Z's update29 May 2020, 08:58
Reviewer Update
I have tried numerous times to talk to someone on whatsapp and am not getting any replies have emailed my id documents 2 times still am waiting some communications you need to send them via sms
Betway - South Africa's replyOfficial
29 May 2020, 10:04Hi Dumisani,
Thank you for your feedback.
We have been reviewing communication from you via WhatsApp this morning though prior comms were sent to your Inbox on further request for improved quality documentation. Please do refer to this communication and document request in order for our team to resolve this matter.
We have been reviewing communication from you via WhatsApp this morning though prior comms were sent to your Inbox on further request for improved quality documentation. Please do refer to this communication and document request in order for our team to resolve this matter.
Regards,
Betway Team
Betway - South Africa's reply29 May 2020, 10:04
Official
Hi Dumisani,
Thank you for your feedback.
We have been reviewing communication from you via WhatsApp this morning though prior comms were sent to your Inbox on further request for improved quality documentation. Please do refer to this communication and document request in order for our team to resolve this matter.
We have been reviewing communication from you via WhatsApp this morning though prior comms were sent to your Inbox on further request for improved quality documentation. Please do refer to this communication and document request in order for our team to resolve this matter.
Regards,
Betway Team
Betway - South Africa's replyOfficial
29 May 2020, 20:27Hi Dumisani,
Thank you for providing us with the required feedback from your inbox, we are pleased to note that this matter has been dealt with and resolved via this communication.
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
Regards,
Betway Team
Betway - South Africa's reply29 May 2020, 20:27
Official
Hi Dumisani,
Thank you for providing us with the required feedback from your inbox, we are pleased to note that this matter has been dealt with and resolved via this communication.
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
Regards,
Betway Team