RI
Reynaldo I
1 reviews | Active since Nov 2020
19 Dec 2024, 15:19
Betway doesn't want to pay me out cause of there systems failing
Too whom it may concern Reynaldo hear I am so upset with the betways app and with betway themselves however I have made a soccer bet slip on 18.12.2024 consisting of 12 games that was played how ever all my games I selected have won! placed a bet of a R100 and my return came to R82000 also might I add I could cash out on R35000 and it didn't want to do so even though there was no lock on it I left it as came to the closing minutes of the last game on the 75th minute Sporting Lisbon as been in the lead 1-0 and I checked my slip it showed I could cash R59000 how ever again I couldn't do cash out and keep in mind that there was no lock on since 1.30am I've been on a call with betway spocken to 3 different consultants with them having to tell me it was system error hence I couldn't cash out but who is liable for there system being messed up them and all they say they are sorry I should try again my thing is you should keep your customers happy also I have made contact with them again to address the matter with the boss by the name of Johnathan Bloomberg they then told me that they can see that a manager must give me a call I'm still waiting 3 hours down the line the is so pathetic for there systems having to fail the client must just accept every time in which they are a well established business they should take responsibility for there systems failing
Helpful (0)
Replies (10)0
Replies (10)RI
Reynaldo I's updateReviewer Update
19 Dec 2024, 15:42Hi
This is plain unacceptable because you guys stay investigating but don't with no positive feedback for your systems having to fail
This is plain unacceptable because you guys stay investigating but don't with no positive feedback for your systems having to fail
RI
Reynaldo I's update19 Dec 2024, 15:42
Reviewer Update
Hi
This is plain unacceptable because you guys stay investigating but don't with no positive feedback for your systems having to fail
This is plain unacceptable because you guys stay investigating but don't with no positive feedback for your systems having to fail
RI
Reynaldo I's updateReviewer Update
19 Dec 2024, 15:43Also I'm still waiting on a call from the manager or Johnathan Bloomberg
RI
Reynaldo I's update19 Dec 2024, 15:43
Reviewer Update
Also I'm still waiting on a call from the manager or Johnathan Bloomberg
RI
Reynaldo I's updateReviewer Update
19 Dec 2024, 15:44Also I have emailed all evidence to you guys as well
RI
Reynaldo I's update19 Dec 2024, 15:44
Reviewer Update
Also I have emailed all evidence to you guys as well
RI
Reynaldo I's updateReviewer Update
19 Dec 2024, 16:37How more patience must still have it's since 1.30am this morning I'm really upset with you guys really I am just place yourself in my shoes
RI
Reynaldo I's update19 Dec 2024, 16:37
Reviewer Update
How more patience must still have it's since 1.30am this morning I'm really upset with you guys really I am just place yourself in my shoes
Betway - South Africa's replyOfficial
19 Dec 2024, 17:32Hi Reynaldo,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply19 Dec 2024, 17:32
Official
Hi Reynaldo,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
19 Dec 2024, 18:11Hi Reynaldo,
Thank you for your review and for your patience in awaiting a follow-up from us.
We kindly ask that you please allow us some time to look into this matter for you once we have or need more information we will provide you with an update.
Regards,
Betway Team
We kindly ask that you please allow us some time to look into this matter for you once we have or need more information we will provide you with an update.
Regards,
Betway Team
Betway - South Africa's reply19 Dec 2024, 18:11
Official
Hi Reynaldo,
Thank you for your review and for your patience in awaiting a follow-up from us.
We kindly ask that you please allow us some time to look into this matter for you once we have or need more information we will provide you with an update.
Regards,
Betway Team
We kindly ask that you please allow us some time to look into this matter for you once we have or need more information we will provide you with an update.
Regards,
Betway Team
RI
Reynaldo I's updateReviewer Update
21 Dec 2024, 14:12Good day
I have made contact with you guys since the 18.12.2024 up until now I did not receive any communication from you guys management was suppose to give me call still waiting on you guys I've even requested that Johnathan Bloomberg contact me but nothing is coming from it it's a big amount of money R59000 and R82000 that your systems has failed can you please have the decency as a business to communicate with your customers this is really pathetic
I have made contact with you guys since the 18.12.2024 up until now I did not receive any communication from you guys management was suppose to give me call still waiting on you guys I've even requested that Johnathan Bloomberg contact me but nothing is coming from it it's a big amount of money R59000 and R82000 that your systems has failed can you please have the decency as a business to communicate with your customers this is really pathetic
RI
Reynaldo I's update21 Dec 2024, 14:12
Reviewer Update
Good day
I have made contact with you guys since the 18.12.2024 up until now I did not receive any communication from you guys management was suppose to give me call still waiting on you guys I've even requested that Johnathan Bloomberg contact me but nothing is coming from it it's a big amount of money R59000 and R82000 that your systems has failed can you please have the decency as a business to communicate with your customers this is really pathetic
I have made contact with you guys since the 18.12.2024 up until now I did not receive any communication from you guys management was suppose to give me call still waiting on you guys I've even requested that Johnathan Bloomberg contact me but nothing is coming from it it's a big amount of money R59000 and R82000 that your systems has failed can you please have the decency as a business to communicate with your customers this is really pathetic
Betway - South Africa's replyOfficial
27 Dec 2024, 13:16Hi Reynaldo,
Thank you for your review and for your patience in awaiting a follow up from us.
Kindly note that we have looked into this matter for you and we can confirm that wager bet was resulted correctly, regarding the cash cash out offer in question as there is not accepted offers on this wager we would like to also advise the set terms and conditions regarding this offer. https://www.betway.co.za/terms-and-conditions
We may offer the option 'Cash Out' for placed bets: You will have the option to accept settlement of bets you have placed before the result of the bet is determined. The ‘Cash Out’ amount is calculated based on the current odds and is subject to change depending on when you chose to accept a 'Cash Out'. If ‘Cash Out’ is available for a placed bet, the corresponding symbol will be displayed in the ‘My bets’ section of My Account or through the Betslip “My Bets’ Widget.
Kindly note that we have looked into this matter for you and we can confirm that wager bet was resulted correctly, regarding the cash cash out offer in question as there is not accepted offers on this wager we would like to also advise the set terms and conditions regarding this offer. https://www.betway.co.za/terms-and-conditions
We may offer the option 'Cash Out' for placed bets: You will have the option to accept settlement of bets you have placed before the result of the bet is determined. The ‘Cash Out’ amount is calculated based on the current odds and is subject to change depending on when you chose to accept a 'Cash Out'. If ‘Cash Out’ is available for a placed bet, the corresponding symbol will be displayed in the ‘My bets’ section of My Account or through the Betslip “My Bets’ Widget.
- The ‘Cash Out’ functionality is available for single and multi-bets only.
- Where any bet is frozen or closed immediately after the customer's request, but before the conclusion of the 'Cash Out', the 'Cash Out' will be blocked.
- If the ‘Cash Out’ value has changed immediately after the customer’s request, but before the conclusion of the 'Cash Out', a message confirming this change will be displayed to the player, and the player must then confirm if they are happy to accept the change.
- We reserve the right to withdraw or suspend ‘Cash Out’ offers without further notice.
- We do not guarantee the availability of ‘Cash Out’ offers for any event or betting type at any time, even if it has been previously offered for the same event or betting type.
- We assume no liability if ‘Cash Out’ is not available for technical or any other reasons. We recommend explicitly not to place bets based on the assumption that ‘Cash Out’ may be available at a later point in time for the relevant bet.
- If any technical issue causes an error in the calculation of pay out of a ‘Cash Out’ offer, we reserve the right to cancel the offer, or in the event that the ‘Cash Out’ has already been paid, to recover the payment.
- If a ‘Cash Out’ is accepted by us when the result of the relevant bet has already been determined, we reserve the right to void the ‘Cash Out’. We also reserve the right to void and reclaim any ‘Cash Out’ where there is indication for abuse of the ‘Cash Out’ feature.
- The ‘Cash Out’ functionality is not available for bets placed as ‘Free Bets’.
We do hope that the above provides the needed clarity on this matter.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply27 Dec 2024, 13:16
Official
Hi Reynaldo,
Thank you for your review and for your patience in awaiting a follow up from us.
Kindly note that we have looked into this matter for you and we can confirm that wager bet was resulted correctly, regarding the cash cash out offer in question as there is not accepted offers on this wager we would like to also advise the set terms and conditions regarding this offer. https://www.betway.co.za/terms-and-conditions
We may offer the option 'Cash Out' for placed bets: You will have the option to accept settlement of bets you have placed before the result of the bet is determined. The ‘Cash Out’ amount is calculated based on the current odds and is subject to change depending on when you chose to accept a 'Cash Out'. If ‘Cash Out’ is available for a placed bet, the corresponding symbol will be displayed in the ‘My bets’ section of My Account or through the Betslip “My Bets’ Widget.
Kindly note that we have looked into this matter for you and we can confirm that wager bet was resulted correctly, regarding the cash cash out offer in question as there is not accepted offers on this wager we would like to also advise the set terms and conditions regarding this offer. https://www.betway.co.za/terms-and-conditions
We may offer the option 'Cash Out' for placed bets: You will have the option to accept settlement of bets you have placed before the result of the bet is determined. The ‘Cash Out’ amount is calculated based on the current odds and is subject to change depending on when you chose to accept a 'Cash Out'. If ‘Cash Out’ is available for a placed bet, the corresponding symbol will be displayed in the ‘My bets’ section of My Account or through the Betslip “My Bets’ Widget.
- The ‘Cash Out’ functionality is available for single and multi-bets only.
- Where any bet is frozen or closed immediately after the customer's request, but before the conclusion of the 'Cash Out', the 'Cash Out' will be blocked.
- If the ‘Cash Out’ value has changed immediately after the customer’s request, but before the conclusion of the 'Cash Out', a message confirming this change will be displayed to the player, and the player must then confirm if they are happy to accept the change.
- We reserve the right to withdraw or suspend ‘Cash Out’ offers without further notice.
- We do not guarantee the availability of ‘Cash Out’ offers for any event or betting type at any time, even if it has been previously offered for the same event or betting type.
- We assume no liability if ‘Cash Out’ is not available for technical or any other reasons. We recommend explicitly not to place bets based on the assumption that ‘Cash Out’ may be available at a later point in time for the relevant bet.
- If any technical issue causes an error in the calculation of pay out of a ‘Cash Out’ offer, we reserve the right to cancel the offer, or in the event that the ‘Cash Out’ has already been paid, to recover the payment.
- If a ‘Cash Out’ is accepted by us when the result of the relevant bet has already been determined, we reserve the right to void the ‘Cash Out’. We also reserve the right to void and reclaim any ‘Cash Out’ where there is indication for abuse of the ‘Cash Out’ feature.
- The ‘Cash Out’ functionality is not available for bets placed as ‘Free Bets’.
We do hope that the above provides the needed clarity on this matter.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
RI
Reynaldo I's updateReviewer Update
13 Apr 2026, 15:03Hi to be honest and you can see that the cash out options was there and I have clicked on it nothing happened for a few times R35000 and R59000 but no cash happend and it was a multi bet my thing is as a client it's your system that failed on a client not a client failing on you Betway has really a very bad system which the client shouldn't be held accountable for and it's not small money I could cash out on R35000 or R59000 but the option was given but due to the system it didn't cash the funds out I was pressing continuously so what do I do now cause I am in my right
RI
Reynaldo I's update13 Apr 2026, 15:03
Reviewer Update
Hi to be honest and you can see that the cash out options was there and I have clicked on it nothing happened for a few times R35000 and R59000 but no cash happend and it was a multi bet my thing is as a client it's your system that failed on a client not a client failing on you Betway has really a very bad system which the client shouldn't be held accountable for and it's not small money I could cash out on R35000 or R59000 but the option was given but due to the system it didn't cash the funds out I was pressing continuously so what do I do now cause I am in my right
Betway - South Africa's replyOfficial
13 Apr 2026, 17:02Hi Reunaldo,
We have previously provided feedback regarding your query.
You can view the full Terms and Conditions here to understand the outcome of the review: Betway South Africa Terms And Conditions
This notice hereby serves to confirm that this case been attended to and that no further action is required regarding this matter.
Regards,
Betway Team
Betway - South Africa's reply13 Apr 2026, 17:02
Official
Hi Reunaldo,
We have previously provided feedback regarding your query.
You can view the full Terms and Conditions here to understand the outcome of the review: Betway South Africa Terms And Conditions
This notice hereby serves to confirm that this case been attended to and that no further action is required regarding this matter.
Regards,
Betway Team