Betway Dissatisfaction and disappointment

So I proceeded to withdraw using standard bank instant money option. I do experience a Problem even with other online bookmakers that I don't get the sms but I just go to their resend Sms option and then it comes through. Firstly Betway doesn't have that option on their site so obviously next think I tried to contact their support channel to ask them to please resend Sms. Not a word of lie twice their phone number line I waited twice for ten minutes each time wasting airtime. Than their support channel I've waited for more than an hour on 3 occasions and got hold of nobody. All I want is for them to manually resend the sms with ten digit code and sms with the pin.