Betway deposit issue

Ladies and gentlemen, I see I am not alone with regards to my frustration with Betway. I have made a few deposits and withdrawals without issue but one of my deposits is still not showing and it was made on the 25th of January. When one speaks to a consultant you get asked for a POP and told to give them time to resolve the issue, how much time do you really need to resolve an issue? I am giving them three stars because generally speaking I have had a good experience with them. In the interest of honesty I was told by the agent that the problem is I made two payments of identical value and that the system thinks it is a duplicate payment and that is why there is a delay. I accept that as a plausible explanation but more than two weeks later surely the system could have "unconfused" itself by now. Betway, in the interest of continued support from myself and others, please improve your customer service as a matter of urgency!