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David A

1 reviews | Active since Jan 2021

25 Apr 2024, 09:39

Betway customer service.

After numerous phone calls and attempts to resolve a top up Tuesday promtion issue, we are now past the 48hr mark and still no one can advise me what is going on. All I'm told is we will escalate this issue to our marketing team, I will definitely encourage my family and friends to use another betting platform as customer service is unacceptable. I myself will also be looking at using another platform.

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Replies (3)
Betway - South Africa
Betway - South Africa's reply25 Apr 2024, 10:31
Official
 
Hi  David,

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. 

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage. 
 
Regards, 
Betway Team 
DA
David A's update25 Apr 2024, 19:58
Reviewer Update
Following my last message, I was contacted by betway, my issue was attended too, I will change my rating to three 🌟 🌟 🌟 stars for the fast response but still have yet to see what will happen in the days to come.
Betway - South Africa
Betway - South Africa's reply25 Apr 2024, 20:09
Official
Hi David, 
 
Thank you for your review. 
 
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform. 
 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 
 
And as always, please do not hesitate to contact us directly if you need any assistance:  https://www.betway.co.za/contactpage 
 
Regards, 
Betway Team