Betway complaint

I’m so heartbroken with Betway, one evening, I log in to place my bets and surprise of my life, I find my funds gone, at first I thought I was dreaming and I kept of logging in and out cause I thought my eyes were deceiving me but I eventually told myself that it’s a technical glitch until I decided to go check the transactions and that’s when I realised that someone used my account to play and lost all my money that was in my account, the next day I called them and they tell me my account was hacked and that they were going to lock my account and I have to wait for 36 hours and then send my ID card with my face on the Sam picture for my account to be unlocked and I asked them what about my funds that were in my wallet and was told to accept that my funds were gone cause it’s a known thing that when an account is hacked all is lost, so long story short I lost my my money and I must just accept it, just like that, I’m so heartbroken at this point cause I feel this is unacceptable 😭😭