Betway Changed a Settled Win Boost Payout and Withheld R27,313.50

I am lodging this complaint against Betway for altering a settled Win Boost payout and failing to pay winnings due.

My bet was accepted, settled, paid out, and a withdrawal was allowed. After settlement, Betway reversed funds from my account, claiming there had been an “overpayment”. To date, Betway has not provided any contractual basis that allows settled odds or winnings to be recalculated after settlement.

Betway has acknowledged that the applicable Win Boost percentage was correct, yet used an undisclosed calculation method to reduce the payout. The figures provided by Betway are internally inconsistent and do not mathematically align with the stated Win Boost percentage.

Betway further amended its Win Boost Terms on 16 January, after the bet had already been placed, settled, paid out, and disputed. Promotional terms applicable at the time of placement cannot be changed retrospectively to justify a reduced payout.

As a result, Betway has underpaid my winnings. The outstanding amount still owed is R27,313.50. A partial refund paid does not resolve the underpayment.

This matter is not about a “system error”, but about post-settlement changes, lack of transparency, and failure to honour settled winnings.

I am requesting that Betway immediately: 1. Pay the outstanding R27,313.50, and 2. Provide a transparent, contractually valid calculation.

If this is not resolved urgently, I will proceed with escalation to the relevant gambling regulator.