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Marius B

1 reviews | Active since May 2021

04 Sept 2024, 16:54

Betway bad service delivery.

I had a frustrating experience with the Betway. I tried to cash out one minute before the aeroplane flew at the aviator game, but the system only processed the request after the plane had already taken off. I contacted Betway, but they informed me that they couldn't assist me because I didn't cash out in time. Be careful to play it. It is a rip-off.

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Replies (3)
Betway - South Africa
Betway - South Africa's reply05 Sept 2024, 07:02
Official
Hi Marius, Thank you for your review and for your patience in awaiting a follow-up from us. 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards,Betway Team

Betway - South Africa
Betway - South Africa's reply06 Sept 2024, 09:34
Official
Hi Marius, 

Thank you for your review and for your patience in awaiting a follow-up from us.  We have communicated to you via your inbox providing feedback in regard to your query.

Regards, Betway Team 
Betway - South Africa
Betway - South Africa's reply06 Sept 2024, 11:32
Official
 Hi  Marius, 

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. 

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage. 

Regards,Betway Team