BETWAY - Bad service

Signed up and deposited money and amount reflecteing on my account. Few seconds later, my account is blocked ! "Access denied, contact customer service". Got hold of customer service after long wait, told me 24 to 48 hours to verify account. Question 1 - WHY DID YOU ACCEPT MY MONEY if you knew that my acc are not verified yet ? Question 2 - Been over 48 hours, still no access. Email says still in verification process. YOUR site says 24 to 48 hours ! Asking to refund me my money's like pulling teeth, they don't acknowledge fact that I kerp asking for my funds to be refunded now 3 times !! Their phone lines are off most of the day, NO assistance on live chat even after waiting for more than an hour 3 times a day ! Is this company legit????? Something not right on the way they conduct business ! REFUND ME MY MONEY !!!!!