CB
Curtis B

1 reviews | Active since Jan 2026

14 Jan 2026, 19:38

Betway Bad Bad Service Provider Never ever join them

Dear Curtis,

We write to you in respect of the above subject.

We draw your attention to term 11.1 and 14.1 of the General Terms and Conditions as displayed on the Betway South Africa product which indicates that:

“11.1. Betway is both entitled and legally obliged to monitor all customer betting account activity for irregular or ******** activity and suspicious or unusual betting account management. Any such activity may result in the immediate termination of a customer’s betting account.”

“14.1. Betway shall have the right, prior to accepting any bet, temporarily to suspend or permanently to terminate, the furnishing of betting services to a Customer without providing any reason;”

We hereby inform you that, in accordance with the abovementioned term, we have immediately terminated your betting services with Betway.

We trust that you find this in order.

Please note this mailbox is for outgoing emails only.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team on ***.

Regards

Betway

This is the message that Betway sent to me in private as per their reply on Hello Peter. Why do you tell each and every complaint that you responded in private. Why respond in Private if you know by terminating accounts is a legal.

They sent me the same termination on email for he second time in 4 days. Let's wait on the Ombudsman to intervene. Hope you have proof of *****ulent activities on my account.

To all who have accounts.with Betway this time terminated their services before they take all your money. All complainants please contact the Ombudsman. Let's teach Betway South Africa a lesson they will never forget.

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Replies (1)
Betway - South Africa
Betway - South Africa's reply15 Jan 2026, 08:22
Official
Hi Curtis, 

Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter promptly.  
 
One of our consultants will contact you today between 09h00 and 17h00 to assist you further.  
 
If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage.  
 
Regards, 
Betway Team