Betway are refusing to credit my account even though I sent them a proof of payment

On Wednesday 9/9/2026 I made a deposit of R 1 000-00 into Betway's account. The reference was my full name and cell phone number I have e-mailed three different e-mail addresses, with my proof of payment, and this is the response I get : Thanks for reaching out to us. Our goal is to respond as soon as possible, but we're handling a high volume of queries at the moment – please bear with us. I have phoned the help number - ***- and twice held on for half an hour before losing patience Their on-line chat help is a BOT that does not understand my questions I have a copy saved of my proof of payment so am prepared to send it to anyone Betway - your lack of caring and support is absolutely disgusting and I will never use you again and am definitely going to Whatsapp my hundreds of betting buddies to tell them about this disgraceful service