AB
Alycia B
1 reviews | Active since Dec 2025
18 Dec 2025, 16:58
Betway account locked - unable to make withdrawals of winnings for over 2 weeks
I am highly disappointed with the service I have received. My account has been placed under review since well over 2 weeks, and since then I have been unable to make any withdrawals. Despite contacting support multiple times, none of the operators have been able to assist me or provide clear information about why my account is under review or how long this process will take. I keep receiving vague responses with no clear direction, no timeline, and no real assistance. This has been extremely frustrating, especially as I am trying to withdraw my own money and Christmas is approaching, making this situation even more stressful. Customer support has been completely unhelpful and unresponsive to my concerns. I expected better communication and professionalism. At this point, I feel ignored and disappointed, and I would not recommend this service based on my experience.
Helpful (0)
Replies (4)0
Replies (4)
Betway - South Africa's replyOfficial
19 Dec 2025, 09:34 Hi Alycia,
We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.
One of our team members will follow up with you soon to address any concerns you may have.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply19 Dec 2025, 09:34
Official
Hi Alycia,
We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.
One of our team members will follow up with you soon to address any concerns you may have.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
AB
Alycia B's updateReviewer Update
21 Dec 2025, 16:30Everyone of the consultants I’ve spoken too are unable to provide me with any information, all they say is the matter is escalated, it is absolutely disappointing that this is going on for such a long time with ZERO assistance. It’s impossible to withdraw money that is RIGHTFULLY mine?????
AB
Alycia B's update21 Dec 2025, 16:30
Reviewer Update
Everyone of the consultants I’ve spoken too are unable to provide me with any information, all they say is the matter is escalated, it is absolutely disappointing that this is going on for such a long time with ZERO assistance. It’s impossible to withdraw money that is RIGHTFULLY mine?????
Betway - South Africa's replyOfficial
22 Dec 2025, 08:17Hi Alycia,
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply22 Dec 2025, 08:17
Official
Hi Alycia,
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's replyOfficial
24 Dec 2025, 15:08Hi Alycia,
Thank you for your patience while we reviewed your account.
Kindly note that we have tried to contact you, but with no success. We wanted to alert you that your account has now been successfully concluded. You may resume using our platform as normal, as well as make withdrawal requests.
To help avoid similar issues in the future, we kindly recommend fami****ising yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions
Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage.
Thank you for choosing Betway, and we look forward to continuing to serve you.
Regards,
Betway Team
Betway - South Africa's reply24 Dec 2025, 15:08
Official
Hi Alycia,
Thank you for your patience while we reviewed your account.
Kindly note that we have tried to contact you, but with no success. We wanted to alert you that your account has now been successfully concluded. You may resume using our platform as normal, as well as make withdrawal requests.
To help avoid similar issues in the future, we kindly recommend fami****ising yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions
Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage.
Thank you for choosing Betway, and we look forward to continuing to serve you.
Regards,
Betway Team