BETWAY ACCOUNT LOCKED FOR 2 WEEKS NOW

BETWAY DOES NOT CARE ABOUT IT'S CUSTOMERS IT'S JUST ABOUT MAKING MONEY FOR THEM. CALLED THEM ON THE 24TH TO REPORT THAT SOMEONE HAS WITHDRAWN MONEY FROM MY ACCOUNT IMMEDIATELY THE AGENT LOCKED MY ACCOUNT WITHOUT EVEN ASKING ME 1ST. I HAVE PROVIDED ALL MY FICA DOCUMENTS THAT THEY ASKED FOR AND HAVE CALLING THEM FOR 2 WEEKS TO OPEN MY LOCKED ACCOUNT AND EVERYTIME I AM TOLD THAT MY ACCOUNT HAS BEEN FLAGGED TO THEIR RISK DEPARTMENT TO OPEN MY ACCOUNT AND THAT I MUST WAIT FOR 24 - 48 HOURS SINCE THE 24TH JANUARY SAME STORY. I AM USING MY AIRTIME TO CALL THEIR CALL CENTRE AND THE MINIMUM TIME I SPEND ON A CALL IS 20 MINUTES - 45 MINUTES. ALL THAT IS EXPENSIVE FOR 2 WHOLE WEEKS AND NOBODY EVER BOTHERS TO GET BACK TO ME!!! TODAY MORNING I CALLED THEM AGAIN SAME STORY ABOUT A BACKLOG SO I HAVE ASKED THAT A MANAGER MUST PHONE ME AND I GET TOLD THAT THE TURN AROUND TIME IS 2- 4 HOURS. IT'S BEEN AN HOUR AND NO PHONE CALL YET