TB
Thami B

1 reviews | Active since Sept 2025

13 Sept 2025, 20:25

Betway account locked after attempting to process my 5700 withdrawal

<div>Account locked as I wanted to withdraw 5700 and NO COMMUNICATION. I write this review deeply dissatisfied and unimpressed. On the 29 of August I attempted to withdraw my funds from my Betway account which amounted to 5700 which on the same day I requested a 1350 cardless which was successful but to my disbelief the 5700 kept bouncing back till my account was locked. I contacted the call Center and they told me it was under review and should email my Verification documents which I did about 2 days after and till today no communication from Betway . I call time and time again and I’m always told about a review in which they can’t transfer my funds to me ! Truly disappointed! I plead with Betway to make this right ! &nbsp;Thank you .</div>

0
Replies (2)
Betway - South Africa
Betway - South Africa's reply15 Sept 2025, 06:11
Official
 Hi Thami,  
 
Thank you for your review. We appreciate the time you took to raise this matter.   
 
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.   
   
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 
 
Regards,  
Betway Team  
TB
Thami B's update17 Sept 2025, 23:02
Reviewer Update
Hello,
I’ve done so and also tried to be patient though I see no result. I’ve contacted your call Center on multiple occasions and the response is the same of which they also haven’t relayed anything solid on the matter. It’s a great inconvenience and please do get to the bottom of this issue and release my funds to me as I shouldn’t be taken for a ride