MJ
Mark J

1 reviews | Active since Sept 2016

19 Dec 2025, 08:49

Betway ************?

After lengthy playing Dark Waters 2 Power Combo at R20 I finally won the maximum free spins. With 3 spins left I suddenly received an Error 211 message and continued receiving it for the next few minutes. I started a chat with support who had no idea what Error 211 was and kept asking ME to explain the error. After some time and frequent reloading of the game, my free spins was gone and a win of R200.25 appeared. I received no explanation. I will be lodging a complaint with all the Gambling Boards about this and I advise everyone who experienced any issue, to lodge complaints. Who knows, the more complaints could lead to investigations, fines and fair play

0
Replies (1)
Betway - South Africa
Betway - South Africa's reply19 Dec 2025, 09:36
Official
Hi Mark, 
  
We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.  
  
One of our team members will follow up with you soon to address any concerns you may have. 
  
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.  
  
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage  
  
Regards,  
Betway Team