Betway

Title: Bet Was Cashed Out Without My Permission — No Accountability From Betway I am extremely dissatisfied with how Betway handled my case. My bet (Betslip ID: ***) was cashed out without my permission while the matches were still active. At no point did I request a cash out, and when I checked the bet live, there was no cash out offer available on my screen. Bet details: Total Odds: 272.37 Stake: R5.00 Potential Return: R1,362.83 Matches: FC Sion vs FC Basel 1893, FC Thun vs Lausanne-Sport, Atletico Madrid vs FC Barcelona After reporting this immediately, Betway claimed that my account was accessed by someone else. I strongly dispute this. I have never shared my login details, never logged in on another device, and I had full control of my account at the time. No proof of unauthorized access was provided to me — only assumptions. Instead of properly investigating or compensating me, support repeatedly gave generic responses and shifted the blame to a supposed "hack" without evidence. This raises serious concerns about account security and how customer funds are protected. A betting company should be able to clearly show login activity, IP addresses, or proof of unauthorized access before denying a valid claim. At this point, I feel Betway has avoided responsibility and failed to treat the matter fairly. I am requesting a proper investigation and resolution of this case. Until then, I cannot trust or recommend this platform.