KR
Kabotsa R
1 reviews | Active since Apr 2019
03 Jun 2022, 08:33
Betway
I have been using Betway since last year. My account was ficard & approved Then in the beginning of the year i lost my phone & was unable to make a sim swap. I then updated my new number on Betway & started using it. Until recently i realized when i tried doing a withdrawal that my details have changed (into somebody else's details. I then contacted support & Fica dept to assist me resolve this matter as i deposit cash daily (this is my source of income). I was advised that they have received my e-mail & the matter will take approximately 48-72hrs to be resolved. To this day, i am still sitting with the same problem. Its funny how they accept my deposits everyday but wont help me fix my account problem. I regret leaving the other service provider for Betway. I keep getting told that this account belongs to someone else, then how did i gain access to this person's profile & how did my password work on his profile? No one has ever contacted me regarding this matter, instead i have to follow up almost everyday.
Helpful (0)
Replies (9)0
Replies (9)
Betway - South Africa's replyOfficial
03 Jun 2022, 08:38Hi Kabotsa,
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply03 Jun 2022, 08:38
Official
Hi Kabotsa,
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
03 Jun 2022, 10:24Hi Kabotsa,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply03 Jun 2022, 10:24
Official
Hi Kabotsa,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
KR
Kabotsa R's updateReviewer Update
08 Jun 2022, 12:57A gentleman called a few minutes after i posted my complain & helped resolve my problem. I was happy with the resolution.
Yesterday i made a withdrawal & received a notification on my number however i cannot withdraw using that number. I figured out that it goes into my old number where the e-wallet account was created. So the problem still persist
Yesterday i made a withdrawal & received a notification on my number however i cannot withdraw using that number. I figured out that it goes into my old number where the e-wallet account was created. So the problem still persist
KR
Kabotsa R's update08 Jun 2022, 12:57
Reviewer Update
A gentleman called a few minutes after i posted my complain & helped resolve my problem. I was happy with the resolution.
Yesterday i made a withdrawal & received a notification on my number however i cannot withdraw using that number. I figured out that it goes into my old number where the e-wallet account was created. So the problem still persist
Yesterday i made a withdrawal & received a notification on my number however i cannot withdraw using that number. I figured out that it goes into my old number where the e-wallet account was created. So the problem still persist
Betway - South Africa's replyOfficial
08 Jun 2022, 14:31Hi Kabotsa,
Our team have logged an escalation with FNB to have your mobile number update.
Kindly allow some time for this to be done - We will advise the moment this is done.
Regards,
Betway Team
Our team have logged an escalation with FNB to have your mobile number update.
Kindly allow some time for this to be done - We will advise the moment this is done.
Regards,
Betway Team
Betway - South Africa's reply08 Jun 2022, 14:31
Official
Hi Kabotsa,
Our team have logged an escalation with FNB to have your mobile number update.
Kindly allow some time for this to be done - We will advise the moment this is done.
Regards,
Betway Team
Our team have logged an escalation with FNB to have your mobile number update.
Kindly allow some time for this to be done - We will advise the moment this is done.
Regards,
Betway Team
KR
Kabotsa R's updateReviewer Update
04 Jul 2022, 19:08i am so ****** furious right now, i made a withdrawal & received sms notifications on my phone however the funds still goes into my old number. now i am stuck without taxi fare & will sleep on the streets because of Betway. why is it so ****** difficult to resolve my issue? i regret the day i started using this platform. not reliable at all.
KR
Kabotsa R's update04 Jul 2022, 19:08
Reviewer Update
i am so ****** furious right now, i made a withdrawal & received sms notifications on my phone however the funds still goes into my old number. now i am stuck without taxi fare & will sleep on the streets because of Betway. why is it so ****** difficult to resolve my issue? i regret the day i started using this platform. not reliable at all.
KR
Kabotsa R's updateReviewer Update
04 Jul 2022, 19:12i went to an FNB branch & was advised that this is a Betway problem.
KR
Kabotsa R's update04 Jul 2022, 19:12
Reviewer Update
i went to an FNB branch & was advised that this is a Betway problem.
Betway - South Africa's replyOfficial
05 Jul 2022, 08:49Hi Kabotsa,
Thank you for the review. Our team will reach out via call to troubleshoot.
Your FNB eWallet was processed yesterday around 4pm, in the afternoon.
Regards,
Betway Team
Thank you for the review. Our team will reach out via call to troubleshoot.
Your FNB eWallet was processed yesterday around 4pm, in the afternoon.
Regards,
Betway Team
Betway - South Africa's reply05 Jul 2022, 08:49
Official
Hi Kabotsa,
Thank you for the review. Our team will reach out via call to troubleshoot.
Your FNB eWallet was processed yesterday around 4pm, in the afternoon.
Regards,
Betway Team
Thank you for the review. Our team will reach out via call to troubleshoot.
Your FNB eWallet was processed yesterday around 4pm, in the afternoon.
Regards,
Betway Team
KR
Kabotsa R's updateReviewer Update
06 Jul 2022, 09:54Hi betway
can someone give me a status update WRT my query
can someone give me a status update WRT my query
KR
Kabotsa R's update06 Jul 2022, 09:54
Reviewer Update
Hi betway
can someone give me a status update WRT my query
can someone give me a status update WRT my query
Betway - South Africa's replyOfficial
07 Jul 2022, 09:13 Hi Kabotsa,
Apologies for the delayed reply.
Our team have refunded the eWallet back into your Betway account.
Your account balance reads as R750.00. - Please provide a valid contact number for us to reach you on.
In case you may want to withdraw the funds again, please try using an alternative withdrawal method, instead of FNB eWallet.
Regards,
Betway Team
Apologies for the delayed reply.
Our team have refunded the eWallet back into your Betway account.
Your account balance reads as R750.00. - Please provide a valid contact number for us to reach you on.
In case you may want to withdraw the funds again, please try using an alternative withdrawal method, instead of FNB eWallet.
Regards,
Betway Team
Betway - South Africa's reply07 Jul 2022, 09:13
Official
Hi Kabotsa,
Apologies for the delayed reply.
Our team have refunded the eWallet back into your Betway account.
Your account balance reads as R750.00. - Please provide a valid contact number for us to reach you on.
In case you may want to withdraw the funds again, please try using an alternative withdrawal method, instead of FNB eWallet.
Regards,
Betway Team
Apologies for the delayed reply.
Our team have refunded the eWallet back into your Betway account.
Your account balance reads as R750.00. - Please provide a valid contact number for us to reach you on.
In case you may want to withdraw the funds again, please try using an alternative withdrawal method, instead of FNB eWallet.
Regards,
Betway Team