CP
Carlene P
1 reviews | Active since Sept 2023
12 Sept 2026, 10:21
Betway
I made a withdrawal with Betway and it has been pending for more than 2 days. I spent over 2 hours on a call without even getting through to an assistant. Their live chat is no better — the consultants don't answer your questions, they just tell you to wait another 72 hours. My withdrawal was supposed to take 24 hours, now I'm told to wait 72 hours because my account is locked, and no one can explain why it was locked. This is the worst service I have ever experienced. With other betting sites you get help immediately, but Betway is absolutely useless.
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Replies (1)
Betway - South Africa's replyOfficial
14 Sept 2026, 16:53Hi Carlene,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply14 Sept 2026, 16:53
Official
Hi Carlene,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team