AS
Anthony S
1 reviews | Active since Nov 2022
16 Sept 2025, 19:59
Betway
My account was hacked and my money withdrawn as a voucher. When i contacted betway the told me they are not liable for 3rd party theft but they will investigate. The only people who had access to my account is betway. Why dont they incorporate a pin to your cell nr when a withdraw is made?
Helpful (0)
Replies (6)0
Replies (6)
Betway - South Africa's replyOfficial
17 Sept 2025, 05:58Hi Anthony,
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply17 Sept 2025, 05:58
Official
Hi Anthony,
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's replyOfficial
17 Sept 2025, 11:43 Hi Anthony,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards, Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards, Betway Team
Betway - South Africa's reply17 Sept 2025, 11:43
Official
Hi Anthony,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards, Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards, Betway Team
AS
Anthony S's updateReviewer Update
17 Sept 2025, 11:49So this is the reply from betway.
2.3. The Customer shall be solely responsible for the safekeeping and proper use of all his/her betting account details and other information that will enable him/her to place a bet. The Customer undertakes that he/she shall –
This is total bull**** as they are the only people with access to my profile. It was probably their own people who stole my money. According to me they must prove it wasnt them.
2.3. The Customer shall be solely responsible for the safekeeping and proper use of all his/her betting account details and other information that will enable him/her to place a bet. The Customer undertakes that he/she shall –
- not apply for or hold more than one betting account with Betway.
- not apply for a betting account in the name of, or on behalf of, any other person.
- use only his/her own betting account for the purposes of engaging in betting, and
- not permit or enable any other person to place a bet, directly or indirectly, by making use of such betting account reference number, username or personal identification number as is or may be furnished to the Customer by Betway from time to time,
This is total bull**** as they are the only people with access to my profile. It was probably their own people who stole my money. According to me they must prove it wasnt them.
AS
Anthony S's update17 Sept 2025, 11:49
Reviewer Update
So this is the reply from betway.
2.3. The Customer shall be solely responsible for the safekeeping and proper use of all his/her betting account details and other information that will enable him/her to place a bet. The Customer undertakes that he/she shall –
This is total bull**** as they are the only people with access to my profile. It was probably their own people who stole my money. According to me they must prove it wasnt them.
2.3. The Customer shall be solely responsible for the safekeeping and proper use of all his/her betting account details and other information that will enable him/her to place a bet. The Customer undertakes that he/she shall –
- not apply for or hold more than one betting account with Betway.
- not apply for a betting account in the name of, or on behalf of, any other person.
- use only his/her own betting account for the purposes of engaging in betting, and
- not permit or enable any other person to place a bet, directly or indirectly, by making use of such betting account reference number, username or personal identification number as is or may be furnished to the Customer by Betway from time to time,
This is total bull**** as they are the only people with access to my profile. It was probably their own people who stole my money. According to me they must prove it wasnt them.
Betway - South Africa's replyOfficial
17 Sept 2025, 12:30Hi Anthony,
Thank you sincerely for your review and for your patience while awaiting a follow-up from our team.
Please be assured that we have now responded to your query privately on this platform, providing detailed feedback and addressing the concerns you raised.
It is unfortunate when a player has their account breached, we do have steps in place to assist players regain access to their account and better secure their accounts.
Kindly note that we have a number of security measures that we have on offer for players to make use of. Kindly note that we have biometric, two step authentication as well as security questions.
We always urge our players to ensure their account safety as it is their responsibility. Kindly do not share your account details or login details. Do not access unknown links or accounts that promise winnings in exchange for your details. There are no predictor applications nor are their groups where winning codes or tips are shared. Your account is important to you, ensure to keep it safe.
Should you have any further questions or require additional assistance, please do not hesitate to contact us: https://www.betway.co.za/contactpage
Regards, Betway Team
Thank you sincerely for your review and for your patience while awaiting a follow-up from our team.
Please be assured that we have now responded to your query privately on this platform, providing detailed feedback and addressing the concerns you raised.
It is unfortunate when a player has their account breached, we do have steps in place to assist players regain access to their account and better secure their accounts.
Kindly note that we have a number of security measures that we have on offer for players to make use of. Kindly note that we have biometric, two step authentication as well as security questions.
We always urge our players to ensure their account safety as it is their responsibility. Kindly do not share your account details or login details. Do not access unknown links or accounts that promise winnings in exchange for your details. There are no predictor applications nor are their groups where winning codes or tips are shared. Your account is important to you, ensure to keep it safe.
Should you have any further questions or require additional assistance, please do not hesitate to contact us: https://www.betway.co.za/contactpage
Regards, Betway Team
Betway - South Africa's reply17 Sept 2025, 12:30
Official
Hi Anthony,
Thank you sincerely for your review and for your patience while awaiting a follow-up from our team.
Please be assured that we have now responded to your query privately on this platform, providing detailed feedback and addressing the concerns you raised.
It is unfortunate when a player has their account breached, we do have steps in place to assist players regain access to their account and better secure their accounts.
Kindly note that we have a number of security measures that we have on offer for players to make use of. Kindly note that we have biometric, two step authentication as well as security questions.
We always urge our players to ensure their account safety as it is their responsibility. Kindly do not share your account details or login details. Do not access unknown links or accounts that promise winnings in exchange for your details. There are no predictor applications nor are their groups where winning codes or tips are shared. Your account is important to you, ensure to keep it safe.
Should you have any further questions or require additional assistance, please do not hesitate to contact us: https://www.betway.co.za/contactpage
Regards, Betway Team
Thank you sincerely for your review and for your patience while awaiting a follow-up from our team.
Please be assured that we have now responded to your query privately on this platform, providing detailed feedback and addressing the concerns you raised.
It is unfortunate when a player has their account breached, we do have steps in place to assist players regain access to their account and better secure their accounts.
Kindly note that we have a number of security measures that we have on offer for players to make use of. Kindly note that we have biometric, two step authentication as well as security questions.
We always urge our players to ensure their account safety as it is their responsibility. Kindly do not share your account details or login details. Do not access unknown links or accounts that promise winnings in exchange for your details. There are no predictor applications nor are their groups where winning codes or tips are shared. Your account is important to you, ensure to keep it safe.
Should you have any further questions or require additional assistance, please do not hesitate to contact us: https://www.betway.co.za/contactpage
Regards, Betway Team
AS
Anthony S's updateReviewer Update
17 Sept 2025, 12:32I use biometrics and a long password. Thats why i say it must've been your own workers.
AS
Anthony S's update17 Sept 2025, 12:32
Reviewer Update
I use biometrics and a long password. Thats why i say it must've been your own workers.
Betway - South Africa's replyOfficial
17 Sept 2025, 14:11Hi Anthony,
Thank you sincerely for your review and for your patience while awaiting a follow-up from our team.
Please be assured that we have now responded to your query privately on this platform, providing detailed feedback and addressing the concerns you raised.
We always urge our players to ensure their account safety as it is their responsibility. Kindly do not share your account details or login details. Do not access unknown links or accounts that promise winnings in exchange for your details. There are no predictor applications nor are their groups where winning codes or tips are shared.
We urge players to ensure that they keep their account passwords safe and add any biometric security as an additional feature.
Your account is important to you, ensure to keep it safe.
Should you have any further questions or require additional assistance, please do not hesitate to contact us: https://www.betway.co.za/contactpage
Regards, Betway Team
Thank you sincerely for your review and for your patience while awaiting a follow-up from our team.
Please be assured that we have now responded to your query privately on this platform, providing detailed feedback and addressing the concerns you raised.
We always urge our players to ensure their account safety as it is their responsibility. Kindly do not share your account details or login details. Do not access unknown links or accounts that promise winnings in exchange for your details. There are no predictor applications nor are their groups where winning codes or tips are shared.
We urge players to ensure that they keep their account passwords safe and add any biometric security as an additional feature.
Your account is important to you, ensure to keep it safe.
Should you have any further questions or require additional assistance, please do not hesitate to contact us: https://www.betway.co.za/contactpage
Regards, Betway Team
Betway - South Africa's reply17 Sept 2025, 14:11
Official
Hi Anthony,
Thank you sincerely for your review and for your patience while awaiting a follow-up from our team.
Please be assured that we have now responded to your query privately on this platform, providing detailed feedback and addressing the concerns you raised.
We always urge our players to ensure their account safety as it is their responsibility. Kindly do not share your account details or login details. Do not access unknown links or accounts that promise winnings in exchange for your details. There are no predictor applications nor are their groups where winning codes or tips are shared.
We urge players to ensure that they keep their account passwords safe and add any biometric security as an additional feature.
Your account is important to you, ensure to keep it safe.
Should you have any further questions or require additional assistance, please do not hesitate to contact us: https://www.betway.co.za/contactpage
Regards, Betway Team
Thank you sincerely for your review and for your patience while awaiting a follow-up from our team.
Please be assured that we have now responded to your query privately on this platform, providing detailed feedback and addressing the concerns you raised.
We always urge our players to ensure their account safety as it is their responsibility. Kindly do not share your account details or login details. Do not access unknown links or accounts that promise winnings in exchange for your details. There are no predictor applications nor are their groups where winning codes or tips are shared.
We urge players to ensure that they keep their account passwords safe and add any biometric security as an additional feature.
Your account is important to you, ensure to keep it safe.
Should you have any further questions or require additional assistance, please do not hesitate to contact us: https://www.betway.co.za/contactpage
Regards, Betway Team