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phineas C
1 reviews | Active since Nov 2021
05 Nov 2021, 15:24
Betway
I recharged my betway account using someone's bank account so the day i wanted to withdraw my money from betway they asked me the bank card of the person recharged my betway account so i did send the following things the did ask
Bank card owner My Passport ID My bank statement
But its over a week now the did send me anything or reo**** my emails
I tried to withdraw money i didnt recieve it and they didnt return it on my betway account its over a week now
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Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
05 Nov 2021, 15:45Hi Phineas,
Thank you for your review and for your patience in awaiting a follow up from us. A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards,Betway Team
Thank you for your review and for your patience in awaiting a follow up from us. A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards,Betway Team
Betway - South Africa's reply05 Nov 2021, 15:45
Official
Hi Phineas,
Thank you for your review and for your patience in awaiting a follow up from us. A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards,Betway Team
Thank you for your review and for your patience in awaiting a follow up from us. A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards,Betway Team
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phineas C's updateReviewer Update
16 Nov 2021, 13:18It has been over 10 days and still nothing. I have uploaded countless time to your website all requested documents , seems as though the customer service personnels lack sufficient training with this matter. All I ask for, is my withdrawal which has already been approved but yet to be paid. I NEED MY MONEY now as we speak. Get this retified!
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phineas C's update16 Nov 2021, 13:18
Reviewer Update
It has been over 10 days and still nothing. I have uploaded countless time to your website all requested documents , seems as though the customer service personnels lack sufficient training with this matter. All I ask for, is my withdrawal which has already been approved but yet to be paid. I NEED MY MONEY now as we speak. Get this retified!
Betway - South Africa's replyOfficial
16 Nov 2021, 14:13Hi Phineas,
Apologies for the delayed reply, the inconvenience caused and frustration felt.
Our FICA team have reviewed the documents received and approved them, the onus are now with our payments team to process the withdrawal.
We'll send a message to your personal inbox advising of everything.
Regards,
Betway Team
Apologies for the delayed reply, the inconvenience caused and frustration felt.
Our FICA team have reviewed the documents received and approved them, the onus are now with our payments team to process the withdrawal.
We'll send a message to your personal inbox advising of everything.
Regards,
Betway Team
Betway - South Africa's reply16 Nov 2021, 14:13
Official
Hi Phineas,
Apologies for the delayed reply, the inconvenience caused and frustration felt.
Our FICA team have reviewed the documents received and approved them, the onus are now with our payments team to process the withdrawal.
We'll send a message to your personal inbox advising of everything.
Regards,
Betway Team
Apologies for the delayed reply, the inconvenience caused and frustration felt.
Our FICA team have reviewed the documents received and approved them, the onus are now with our payments team to process the withdrawal.
We'll send a message to your personal inbox advising of everything.
Regards,
Betway Team