Betslip ID ***9 INCORRECTLY STATING A LOSS

I recently started using Betway based on the ads I have seen on the TV and made a few low bets consisting of the minimum R1.00 - R5.00 bets etc.

I only bet on football and yesterday having to lose a friendly which threw out a few of my bets, I checked to see whats showing within my "Settled Bets". To my surprise I have found a bet that shows the betslip (Betslip ID ***9) was a losing slip which consisted of 8 matches. However, 7 of the matches stated in the ticket was winning matches and normally if you have a match that was a loss or draw unlike your prediction its shows that match in RED and you can clearly see which match is where you lost.

Yet, on my ticket (Betslip ID ***9) all my 7/8 matchess clearly shows my predictions was winning predictions and I have one match remaining which is on 12/08/2020.

I decided let me send an email, of which I only thus far received an auto reply which states that my query has been assigned to someone and I'm still awaiting a reply form whomever received my query. I thus decided to chat to someone and see if I get a quicker response because I simply wanted my betslip re-instated which is fair. I was then told by the 1st advisor that I was chatting to that my ticket shows 26 matches, yet I do not have any of my settled bets had 26 matches in a multibet. The advisor then told me that my betslip seems incorrect because it cannot be that my wager of R1.68 gave me a possible winning of R107553.70, yet the Betway betslip download as proof everytime I bet states that.

The 2nd advisor then stated that he has escalated my query after having to tell me he is checking my account etc. after numerous checks and then he left the chat.

I am disgusted my their customer service and whatever system it is that they are using. And what is funny is that the same system we download our proof from states 1 thing yet they state another, and all amidst this I simply want the opportunity to finish my bet and have my betslip re-instated.

I am getting frustated and hope someone atleast contacts me because I am afraid of calling the call center to be simply told the same info and that my query will be escalated just to come to no resolution.

Ironically I am still betting and saving my betslips/proof like a mad men hoping a fair bet etc.